Senior Lead Product Manager - Consumer

PayPal•New York, NY

27d•Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: We are seeking a Senior Lead Product Manager, Consumer – In-Store, to drive the next phase of growth for our Contactless Tap to Pay wallet. This entrepreneurial leader will own the core product experiences when consumers pay with our wallet. You will improve the core paying experience, while also unlocking additional in-market adoption by introducing differentiated features that attract new user segments. You will measure success by how many users continue to pay with the Contactless Tap to Pay wallet each month. You’ll collaborate closely with engineering, design, and data science, as well as partner teams across the consumer org, marketing, GTM, and local market leadership to deliver impactful, customer-first solutions.

Requirements

8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

MBA or similar advanced degree.
Proven success owning and growing consumer products.
Demonstrated ability to lead strategy, roadmap definition, and cross-functional execution at scale.
Excellent communication and interpersonal skills, with the ability to influence and align diverse stakeholders.
Strong analytical, market research, and financial acumen.

Responsibilities

Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
Assesses the customer experience and customer needs in product requirements and decision making.
Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
Oversees product profitability measures, including budget.
Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
Interfaces with product and technology leadership as needed.
Partners with content strategists, data scientists, product designers and user experience researchers.
Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Champion Customers: Advocate for users, ensuring our in-store solutions meet their needs and earn their usage.
Obsess over the customer experience, identifying where it is falling short and prioritizing the improvements that drive engagement and customer loyalty.
Think Like an Owner: Think broadly about opportunities to grow your product.
Consider all options on how to delight customers - whether it’s building a feature, partnering with another team, or co-creating in-market growth strategies.
Cut through ambiguity and move with speed to drive growth.
Work Across Altitudes and Functions: Set a bold long-term vision for growth, while sweating the details that bring it to life.
You will shape the long-term roadmap for our in-store wallet experiences and lead PayPal’s strategy for a best- in-class Tap to Pay experience.
Align teams across the company and seek out new opportunities for collaboration to bring more of the power of PayPal in-store.
Drive Growth Through Experimentation: Develop and execute learning plans and experiments to test hypotheses, validate new opportunities, and scale what works.
Leverage research, data, and insights to optimize the in-store payment experience and improve repeat usage journeys.
Identify, size, and prioritize new in- market user groups and use cases, and define the differentiated features and experiences needed to serve them.
Advocate and Influence: Represent your products company-wide and use influence to ensure your priorities become a reality.
Communicate as effectively with an executive audience as you do with the working teams.
Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers.
Institute repeatable processes that ensure continuous improvement.
Be Accountable: Own the successes and failures of product experiences, maintaining accountability for both customer and business results.
Translate both ways between customer experience and business metrics to ensure alignment.

Benefits

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
For more information, visit https://www.paypalbenefits.com.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
At PayPal, we’re committed to building an equitable and inclusive global economy.
And we can’t do this without our most important asset—you.
That’s why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit https://www.paypalbenefits.com.