Senior / Lead Product Manager, Billing (RCM)

Charlie Health • New York, NY

123d • $195,000 - $235,000

About The Position

Charlie Health delivers life-saving mental healthcare to young people — and the client experience is central to how we build trust, drive engagement, and improve outcomes. As a Lead Product Manager, you will own the end-to-end journey from referral through discharge, ensuring that every touchpoint with Charlie Health is thoughtful, seamless, and effective. In this role, you’ll drive initiatives across onboarding, care coordination, communication, and in-care support. Your mandate is to deeply understand the needs of our clients and their families, identify moments of friction or dropout, and deliver product solutions that improve engagement and clinical success. You’ll partner closely with Clinical, Care Operations, Data, and Engineering to build features that make it easier for clients to get help and stay connected to care. This is a high-impact role for someone who thrives at the intersection of strategy, execution, and empathy. You will set the product vision for your domain, own the roadmap, and roll up your sleeves to execute—from discovery and experimentation through launch and iteration. You’ll lead through influence, driving alignment across stakeholders and inspiring cross-functional teams to deliver exceptional client experiences. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Requirements

• 6+ years of product management experience owning complex, end-to-end product experiences in a fast-paced, mission-driven environment—ideally in healthcare, edtech, or consumer tech.
• Proven track record of launching products that significantly improved user experience, conversion, or retention.
• Strong product instincts with a data-informed approach to prioritization and iteration.
• Experience leading discovery, research, and experimentation cycles in complex user journeys.
• Skilled at aligning cross-functional partners and communicating clearly across technical and non-technical audiences.
• Fluent in SQL and experienced with A/B testing and experimentation frameworks; able to design, analyze, and interpret experiments to inform product decisions.

Responsibilities

• Own the client/clinician journey from referral through discharge, ensuring experiences are intuitive, engaging, and drive retention across key moments.
• Lead product strategy and execution for onboarding, scheduling, communication, and care support tools.
• Partner with Design, Engineering, Clinical, and Operations to define and deliver solutions that address real user pain points and business priorities.
• Define and measure success across the client experience, including referral conversion, appointment attendance, engagement in care, and satisfaction.
• Develop a deep understanding of the needs of teens, adults, and families navigating mental health care, ensuring our solutions are trauma-informed and inclusive.
• Drive discovery and experimentation to identify the most impactful ways to improve outcomes and reduce barriers to care.
• Translate high-level goals into product roadmaps, prioritizing effectively to balance long-term vision with short-term delivery.
• Communicate product vision, plans, and progress clearly to stakeholders and executives across the organization.

Benefits

• Comprehensive benefits to all full-time, exempt employees.
• Target base compensation between $195,000 and $235,000 per year.
• Target total cash compensation range, including potential bonus, between $202,000 and $258,000 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees