Senior Lead Patient Navigator

MIND 24-7•Mesa, AZ

14d

About The Position

At MIND 24-7, we are revolutionizing behavioral health care by providing immediate, accessible, and around-the-clock mental health support. Our walk-in mental health facilities are open 24/7, every single day, because mental health crises don’t wait, and neither do we. With services including Psych Express Care (rapid 2-3 hour interventions), Psych Crisis Care (intensive stabilization), and Psych Progressions (outpatient therapy and IOP services), we are making a real impact. We are growing and looking for passionate professionals to join us. If you're ready to be part of an innovative, fast-growing company that’s redefining mental health care, MIND 24-7 is the place for you. The Senior Lead Patient Navigator provides case management and care coordination as part of a multidisciplinary clinical team, which includes: Navigator, Nurse, Behavioral Health Medical Professional (BHMP), Patient Advocate and Patient Care Coordinators under the direction of Assistant General Manager. The Senior Lead Patient Navigator will be responsible for coordination of care activities, follow up activities, resource development, assessment, and treatment planning, staffing cases with clinical team members and discharge planning. Additionally, the Senior Lead Patient Navigator will train team members on coordination of care activities, follow up activities, resource development, assessment, and treatment planning, staffing cases with clinical team members and discharge planning. The Senior Lead Patient Navigator will oversee Patient Navigator case management productivity. The Senior Lead Patient Navigator is a member of the shift leadership team that manages the units and patients.

Requirements

Bachelor’s degree in behavioral health or related healthcare field or High School Diploma or equivalent and 4 years of behavioral health experience
Management or supervisory experience
Level 1 Fingerprint Clearance Card, or ability to obtain upon hire

Nice To Haves

Master’s degree in behavioral health or related healthcare field
Associate license of LAC, LMSW, or equivalent within the state of practice
Understanding of Medicaid and commercial insurances in the region, and Medicare system
Knowledge of resources in the region
Knowledge of the Child Welfare System, Mental Health Legal System, Elder Abuse Reporting System,
Victim Notification processes, safety planning, and ASAM/Calocus/Locus
Prior experience providing crisis services and/or working in a psychiatric facility
Current licensure in state which services are being rendered (LCSW, LMSW, LAC, LPC, or LMFT) and/or identified as a Clinical Supervisor

Responsibilities

Facilitation and monitoring of daily activities and coordination of care with Crisis Observation Unit, Express and Progressions
Communication with the clinical team to ensure client’s goals and objectives are clear
Monitoring and coordination efforts with family members and team on service delivery methods and options
Staffing patients with other team members
Coordination client appointments with clinical team members
Makes recommendations to identify how to assist patient with any social determinant needs identified
Training new team members on the daily duties of a Patient Navigator job
Conduct ongoing training of Patient Navigators
Responsible for conducting chart audits of Patient Navigators, ensuring accuracy, completion and compliance
Oversee Patient Navigator case management productivity
Educate team members working with patient and family to educate on needed services as well as advocate for additional services identified
Performance of case management duties as defined in each member’s individualized treatment plan
Monitoring completion of all needed documentation for behavioral services provided
Manage a patient caseload
Participate in ongoing education, including in-services, training, and other activities to maintain and improve
Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
Will attend supervision sessions as required.
Will complete all other required trainings as assigned.
Other duties as assigned