Senior Lead Health Benefits Consultant

Wells Fargo & Company•Minneapolis, MN

3d•$139,000 - $239,000•Onsite

About The Position

About this role: Wells Fargo is seeking a Senior Lead Benefits Consultant to join our Health Benefits team within Total Rewards. This highly visible role is responsible for the management of the several health plans, including daily management, compliance, benchmarking, and design of certain medical or other health and welfare plans. This role owns key vendor relationships and serves as a strategic advisor to leadership helping to shape the benefits experience for a large diverse population. In this role, you will: Oversee vendor performance on a daily basis which includes confirming plans are administered correctly, there is consistency across multiple vendors and plans are in compliance with all regulations, tracking of deliverables, leading independent audits, understanding vendor roadmaps. Contribute to benefit program strategy, including plan design and benchmarking to identify short-term and long-term opportunities that would bring enhanced, competitive programs and offerings to the enterprise. Engage with all levels of professionals and managers across the enterprise in the benefits function and serve as an expert advisor to leadership. Measure and monitor the effectiveness of plan administration and customer service and make necessary adjustments to ensure quality. Be accountable for ensuring regulatory, audit, and compliance processes for the Benefits Team are done in an efficient and effective manner, complying with national, regional and enterprise standards as applicable Represents the Benefits Department and serves as subject matter expert (SME) or acts as project leader in projects that affect benefits delivery, cross department projects and on acquisition teams. Socialize and gain agreement from internal and external partners to drive benefits initiatives forward. Consult with internal partners on Benefits Administration and Service Delivery to ensure alignment with the benefits programs as designed. Provides member support through answering/resolving complex employee inquiries, escalations, and appeals, act as subject matter expert for plan interpretation from the Employee Service Center and vendors Implement any plan design changes or new programs/offerings, including managing vendor, senior management presentations and change management efforts. Reviewing plan materials such as annual enrolment and summary plan descriptions for accuracy and employee readability Mentor, coach and provide work direction for junior benefits staff.

Requirements

7+ years of Benefits experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience managing health plan vendors at a large fully insured employer and driving performance, accountability, and continuous improvement across vendor partners
Familiar with employee benefit communications and the review and distribution of relevant health insurance summary plan documents (SPDs) to diverse audiences
Applied experience with presentations to various stakeholders, including senior leadership.
Excellent verbal, written, and interpersonal communication skills.
Experience with analytical skills with high attention to detail and accuracy.
Intermediate proficiency in PowerPoint and Excel.
Workday experience (or similar HRIS)
Ability to take initiative and work independently with minimal supervision in a structured environment.
Project management experience and/or skills including the ability to manage multiple projects concurrently, detailed planning, process management, and documentation.
Ability to deliver accurate results with speed, agility, and consistency.
Knowledge and understanding of federal, state and jurisdictional benefit laws and requirements.
Experience in articulation of issues, risks and proposed solutions, to various levels of staff and management and ability to explain complex systems and processes to audiences that may not be experts in that field.
Outstanding problem solving and decision-making skills.

Responsibilities

Oversee vendor performance on a daily basis which includes confirming plans are administered correctly, there is consistency across multiple vendors and plans are in compliance with all regulations, tracking of deliverables, leading independent audits, understanding vendor roadmaps.
Contribute to benefit program strategy, including plan design and benchmarking to identify short-term and long-term opportunities that would bring enhanced, competitive programs and offerings to the enterprise.
Engage with all levels of professionals and managers across the enterprise in the benefits function and serve as an expert advisor to leadership.
Measure and monitor the effectiveness of plan administration and customer service and make necessary adjustments to ensure quality.
Be accountable for ensuring regulatory, audit, and compliance processes for the Benefits Team are done in an efficient and effective manner, complying with national, regional and enterprise standards as applicable
Represents the Benefits Department and serves as subject matter expert (SME) or acts as project leader in projects that affect benefits delivery, cross department projects and on acquisition teams.
Socialize and gain agreement from internal and external partners to drive benefits initiatives forward.
Consult with internal partners on Benefits Administration and Service Delivery to ensure alignment with the benefits programs as designed.
Provides member support through answering/resolving complex employee inquiries, escalations, and appeals, act as subject matter expert for plan interpretation from the Employee Service Center and vendors
Implement any plan design changes or new programs/offerings, including managing vendor, senior management presentations and change management efforts.
Reviewing plan materials such as annual enrolment and summary plan descriptions for accuracy and employee readability
Mentor, coach and provide work direction for junior benefits staff.