Senior Lead Control Management Officer - Cards and Merchant Services (CMS) Branded Cards and Card Capabilities

About the position

Wells Fargo is seeking a Senior Lead Control Management Officer to join the Consumer Lending - Cards Business Control Management (BCM) organization with a focus on Branded Cards and Card Capabilities. This position will provide individual contributor support to the Cards business and Control leaders in the coverage and execution of the control management responsibilities across the risk and control portfolio. The role will work with designated Control Directors, Senior Managers and Senior/Lead Officers to focus on the execution of core control management programs and priorities, such as issues management, risk and control self-assessments (RCSA), control development and documentation, risk measurement, and ongoing governance routines.

Responsibilities

• Lead consistent execution of Business Control Management (BCM) responsibilities in alignment with the Control Management target operating model, navigating competing priorities with urgency, efficiency and quality.
• Lead Risk and Control Self-Assessment activities for multiple risk assessable units within the Cards business and support ongoing monitoring routines, evaluation of maintenance triggers, change requests, etc. in accordance with methodology.
• Lead business control activities for issues and corrective actions, operational risk events, and control development work impacting Cards RAUs.
• Discover opportunities for process simplification, control automation and reducing redundancies within business control environments.
• Provide vision, direction, and expertise across Control leadership and with Cards leaders on implementing innovative and significant business solutions for highly complex risks associated with business operations.
• Engage with key Executives within the business group, and serve as an experienced advisor in designing and implementing risk mitigation strategies, business processes, and controls that mitigate risks and address regulatory requirements.
• Support the execution of central programs, including risk governance, escalation discussions, and reporting routines for the Control team.
• Provide control management support during testing engagements (i.e. ITV, EBCE, FLIV), audits and projects focused on Cards risks and controls.
• Ensure in-depth evaluation of processes and controls to provide strategy and resolution of emerging risks, as well as having deep understanding and partnership with operational risk, compliance, audit, legal, technology, and business process management.

Requirements

• 7+ years of Risk Management or Financial Services Industry experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

Nice-to-haves

• Working knowledge of Risk and Control Self-Assessment (RCSA), Issues Management and control design/implementation/assurance activities.
• Experience with issue management lifecycle including root cause analysis, analyzing risks and remediation plans for resolution, and testing effectiveness (design and performance) of associated controls.
• Knowledge of operational risk and compliance framework, primarily in Consumer Lending/Cards industry and its related operations.
• Proficiency and understanding of front-line risks, controls, monitoring, and reporting.
• Excellent verbal, written, and interpersonal communication skills, including ability to concisely articulate complex concepts in a clear manner and ability to translate technical language into simple business language.
• Proven ability to self-manage tasks and deliver results within established timelines, including ability to organize and manage multiple priorities.
• Demonstrate collaboration, strong ability to influence, communication, and presentation skills.
• Proven ability in exercising independent judgment and applying prudent risk mitigation principles.
• Experience working and communicating with senior leadership.
• Demonstrated ability to influence and support results in a highly matrixed and global environment.
• Ability to prioritize and to adjust plans quickly to meet changing business needs.
• Ability to take initiative and drive objectives forward.
• Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the enterprise Risk function and the business.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement