Senior/Lead AI Software Engineer, Agentforce for Supply Chain

Salesforce•Palo Alto, CA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role Global supply chains still rely on slow, manual processes—email, spreadsheets, and fragmented data. The economy moves fast but supply chains don’t, creating an inefficiency that affects the $13T of goods shipped annually and is one of the largest untapped opportunities in modern enterprise. Agentforce for Supply Chain is reimagining the supply chain with an AI-powered platform for designing, automating, and running end-to-end business processes, with seamless collaboration through familiar channels like email. For Salesforce, this represents a massive growth opportunity in the back office, with innovations that flow into the front office. Customers are clamoring for more, rapidly expanding their use cases as we enter an exhilarating growth phase. As one user put it: “I’ve been waiting for this for 20 years.” Join an agile team with deep startup roots. We operate as a high-velocity 'startup-within-Salesforce,' following our recent acquisition. You’ll be managed by the same founders and engineers who built the original company, offering the autonomy of a small team backed by the global scale and trust of Salesforce. You will have the unique opportunity to build a '0 to 1' product with the founding team, while leveraging Salesforce's world-class Data Cloud and security infrastructure to drive immediate global impact at scale. What You’ll Do As a Senior/Lead AI Software Engineer, for the Agentforce Supply Chain - Agent Team, you will drive the ongoing development of our agents. These agents complete complex tasks requiring specific outputs reliably. They plan their work ahead of time and execute on that plan in order to drive consistency, correctness, and automation.

Requirements

B.S. in Computer Science with coursework in Artificial Intelligence (M.S. preferred)
5+ years (7-12 for Lead, 4-8 for Senior) of industry experience in Software Engineering, with a focus in AI/ML
Proficiency in multiple programming languages such as Python, Go, Java, or C++
Strong background in APIs, data modeling, and databases
Proficient with modern AI orchestration frameworks (e.g., LangChain, LlamaIndex) and production-grade serving libraries like vLLM or Hugging Face TGI.
Demonstrated ability to work both independently and collaboratively in a dynamic environment
Excellent written and verbal communication skills
Passion for continuous learning and development in AI technologies, and enthusiasm for mentoring peers
A proven collaborator who can manage stakeholders and drive consensus across diverse engineering and product teams.
Experience with enterprise-grade observability tools (e.g., Splunk) and cloud infrastructure (AWS/GCP).

Responsibilities

Drive Agent Development & Architecture Lead development of intelligent agents that complete complex supply chain tasks with reliability and consistency
Spearhead architectural decisions for distributed systems serving millions of users with 24/7 availability
Design and implement planning systems that enable agents to execute multi-step workflows autonomously
Lead Technical Strategy Partner with Product Management and Executive Leadership to translate business vision into multi-year technical roadmaps
Guide technical decision-making for AI model deployment, safety constraints, and reliability frameworks
Drive adoption of enterprise-grade observability tools and cloud infrastructure best practices
Mentor & Collaborate Mentor engineers to improve code quality, AI/ML practices, and system design
Collaborate with cross-functional teams including Design, Product Management, and industry experts to build high-quality product features
Take on new challenges and responsibilities as needed, and be an enthusiastic team player in a dynamic environment
Engage directly with customers to gather insights and validate technical approaches
Participate in hiring decisions and contribute to our culture of continuous learning