Bloom & Wild-posted about 1 month ago
Full-time • Mid Level
Onsite • Amsterdam, NY
251-500 employees
Building Material and Garden Equipment and Supplies Dealers

As a logistics team we are responsible for last mile delivery, getting parcels from the warehouse to customers' front doors. We are operating in 7 markets across Europe, managing more than 10 carriers, like DPD, PostNL or DHL and ensuring that thousands of deliveries are completed on time every day. In Netherlands, Belgium and Denmark, one of our key differentiators is our 'dedicated' delivery service; a network of external partners, including regional van and bike couriers, who employ Bloomon-trained drivers to deliver bouquets to customers. We're looking for a Senior Last Mile Logistics Coordinator to join our Logistics team, with a primary focus on the daily operations and performance of our 'dedicated' delivery fleet in the Netherlands, Belgium, and Denmark. The role will also manage transport between our warehouses and provide support delivery operations in Germany. Next to our logistics team and external partners, in this role you will work closely with our Warehouse and Customer Delight teams, helping us drive operational excellence and improve the customer experience.

  • Act as a point of contact for our logistics partners in the Netherlands, Belgium, and Denmark
  • Take ownership of partner forecasting and route planning, ensuring all deliveries are completed on time and without any issues
  • Support continuous improvements in routing to reduce delivery costs
  • Collaborate with our Customer Delight Team to continuously improve processes and customer experience
  • Managing shipping setup in our internal backend system to optimise delivery setup based on recent data, schedule bank holidays, and coordinate peaks
  • Support on trials of new activities, including running experiments and measuring impact, in collaboration with our BI and Commercial teams
  • Support delivery operations in Germany, acting as the primary contact on Thursday and Friday, when our Germany Logistics Manager is out of office
  • Manage transports between our warehouses in the Netherlands, France, and UKOrganise special deliveries for events and campaigns.
  • Ideally have at least 2+ years of experience in a similar Operations or Customer Service role, preferably at another high-growth start-up
  • Strong communicator, confident working with external partners and internal teams
  • You're comfortable using Google Sheets, with an understanding of basic formulas, and have an interest in developing this skill further
  • Adaptable and comfortable shifting focus quickly, you stay effective even if priorities change in a fast-paced environment
  • You have a sharp eye for detail and take pride in doing things right
  • Must have: Fluent Dutch and English language skills
  • Please note that the role requires at least 3 days onsite (1 day at the Amstelveen warehouse: Meerlandenweg 40)
  • Experience building more advanced Google Sheets and working confidently with dataCuriosity for experimenting with new tools, systems or AI Experience in running or contributing to improvement projects
  • German language skills
  • Flexible working (core hours from 10-4pm)
  • Work Abroad for up to 30 days each year
  • Share in our success with a choice to take equity options from day 1
  • 1 day per year to volunteer on a project that's close to your heart
  • We'll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
  • Phone allowance
  • 24 vacation days and an option to buy an extra 5 each year
  • Happiness days (1 extra day each quarter for your personal 'me time')
  • 1 celebration day per year, to celebrate a holiday that's important to you
  • Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
  • Mental health support through Open Up, including access to online therapy sessions
  • Allies and champions groups
  • Mental Health First Aiders and awareness training for our managers
  • In person and virtual yoga every week
  • Our office kitchen is stocked with healthy drinks and snacks to keep you going
  • Workplace pension contributions
  • A flexible training framework for every stage of your career development through our Bloom & Learn programme
  • Internal & external Speaker Sessions on a variety of different inspirational topics.
  • We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,
  • A BBQ-worthy rooftop terrace (Amsterdam HQ)
  • Social & wellbeing monthly calendar
  • We love to celebrate birthdays, anniversaries and other important milestones!
  • Summer and End of Year events, team lunches and post-peak celebrations
  • Irresistible discounts on our products, blooms & subscriptions!
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