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As a Level 3 (L3) Senior Support Engineer within IBM's ISDL Power team, you will serve as a key technical expert responsible for resolving the most complex and critical technical issues faced by enterprise customers running IBM Power Systems. You will act as the final escalation point within the support organization, collaborating with cross-functional teams including product engineering, test organization, operations team and field support to deliver best-in-class customer experiences. Your role will involve diagnosing and resolving complex customer issues, collaborating with development and lab teams, and acting as a trusted advisor to IBM clients in mission-critical environments. This is a customer-facing, technically intensive position that requires deep product knowledge and strong problem-solving skills.
