Senior Knowledge & Training Manager
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About The Position
Noom is a digital healthcare company that connects people to content, coaching, community, and clinicians to build healthy habits and promote better living. We're a mission-driven, high-growth organization that's powered by science, technology, and world-class talent. Noom is on a mission to help people everywhere live better, longer, and our Member Experience organization is central to that mission-providing exceptional support to millions of users, enabling our coaches, and ensuring high-quality service across internal teams, 1099 health professionals, and BPO partners. Within this organization: Our Knowledge Team creates and maintains content for internal tools and the external Help Center, supporting our employees, contractors, and users. Our Training Team develops and delivers training curricula that prepare health coaches, Customer Support agents, and BPO teams to provide exceptional care and service. As the Senior Knowledge & Training Manager, you will lead both functions-overseeing execution while staying hands-on with content development and strategy. You'll guide the evolution of AI-enabled knowledge tools, drive impactful training programs, and support a large and diverse user base-including Noom's coaching workforce, internal teams, and third-party partners. You'll also manage the person responsible for the internal knowledge base and ensure our growing library of content stays current and accessible. If you're energized by fostering a culture of continuous learning and supporting behavior change at scale, we want to hear from you!
