Senior Kitchen Equipment Service Technician

Trimark International Limited • Lewisville, TX

122d

About The Position

The Senior Service Technician reports to the Service Manager and is located in Lewisville, TX. This is a full-time position that offers remote work options. The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong technical expertise, leadership capabilities, and the ability to mentor Junior Service Technicians. This opportunity offers an incentive plan, compensation paid from door to door, and a tuition reimbursement program that can be used for certifications that may be needed to grow into a leadership role.

Requirements

• 2 - 3 years of hands-on experience in commercial installation and service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of two years of hands-on experience in commercial refrigeration.
• Advanced computer skills.
• Ability to successfully pass a background check post offer acceptance.

Responsibilities

• Perform complex equipment and accessory installations.
• Complete on-site repair and maintenance of all kitchen equipment without limitations on a full on-call rotation.
• Independently handle advanced service, repair, and installation of customers' equipment.
• Conduct on-site troubleshooting, testing, and repairs, including complex kitchen equipment.
• Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service.
• Provide guidance and mentorship to junior technicians, assisting with training and skill development.
• Collaborate with team members to enhance overall technical proficiency.
• Lead safety initiatives and ensure compliance with safety protocols.
• Survey safety devices and equipment regularly.
• Ensure that post-installation and repairs are both tested and adjusted to manufacturer's recommended settings to ensure optimum performance.
• Consult with manufacturers, sales reps, and customers.
• Provide detailed and timely service reports via assigned tablet.
• Collaborate with management on procedures and work order status.
• Deliver professional service and customer support during reactive service calls, PM's, and installs.
• Build and maintain positive customer relationships.
• Assist in training programs for junior technicians.
• Collaborate with management on continuous improvement initiatives.
• Take the lead in troubleshooting complex issues and providing effective solutions.
• Reach out to higher-level technicians for support when needed.
• Read and interpret equipment manuals for required maintenance and service.
• Maintain accurate records of parts, materials, and components.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Tuition Reimbursement
• Pet Insurance
• Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree