Senior Java Software Engineer (Contact Center)

Miratech•Yakima, WA

61d

About The Position

Our client, a leading European company in the home security sector, is launching a large-scale digital transformation project aimed at developing a middleware platform that will serve as a bridge between multiple internal systems (CRM, Payment, etc.) and the Contact Center (Genesys Cloud). We are seeking a talented professional to join this innovative initiative and contribute to building a modern, scalable integration layer that enhances customer experience and operational efficiency. The role requires speaking Spanish at a C1 level.

Requirements

4+ years of in-depth development experience with Java 8.
Hands-on experience with Microservice architecture, including REST and SOAP-based APIs.
Experience in Contact Center solutions.
Competence in Oracle, MySQL, and SQL Server databases.
Familiarity with Kubernetes, Docker, and IDEs such as Eclipse, IDEA, Visual Studio Code, and Oracle SQL Developer.
Knowledge of CI/CD tools such as Bitbucket, Jenkins, Sonar, and Git.
Experience working in Agile methodologies, particularly Scrum.
Proficiency in both spoken and written Spanish at an advanced level.

Nice To Haves

Experience with Angular for Front-End development.
Understanding of Genesys on-premise solution (Genesys Engage).

Responsibilities

Develop the integration platform that connects the Contact Center with custom and third-party systems.
Contribute to the design of new functionality and support of the existing features.
Contribute to the low-level technical designs based on architectural blueprints and the implementation process, ensuring architectural integrity.
Ensure robust, secure, and scalable API connections for data exchange and service orchestration.
Ensure the quality of software deliverables by actively participating in the defined quality strategy and adhering to established quality standards.

Benefits

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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