Senior Java Software Engineer (Contact Center)

Miratech • Yakima, WA

71d

About The Position

Our client, a leading European company in the home security sector, is launching a large-scale digital transformation project aimed at developing a middleware platform that will serve as a bridge between multiple internal systems (CRM, Payment, etc.) and the Contact Center (Genesys Cloud). We are seeking a talented professional to join this innovative initiative and contribute to building a modern, scalable integration layer that enhances customer experience and operational efficiency. The role requires speaking Spanish at a C1 level.

Requirements

• 4+ years of in-depth development experience with Java 8.
• Hands-on experience with Microservice architecture, including REST and SOAP-based APIs.
• Competence in Oracle, MySQL, and SQL Server databases.
• Familiarity with Kubernetes, Docker, and IDEs such as Eclipse, IDEA, Visual Studio Code, and Oracle SQL Developer.
• Knowledge of CI/CD tools such as Bitbucket, Jenkins, Sonar, and Git.
• Experience working in Agile methodologies, particularly Scrum.
• Proficiency in both spoken and written Spanish at an advanced level.

Nice To Haves

• Experience with Angular for Front-End development.
• Experience in Contact Center technologies.
• Understanding of Genesys on-premise solution (Genesys Engage).

Responsibilities

• Develop the integration platform that connects the Contact Center with custom and third-party systems.
• Contribute to the design of new functionality and support of the existing features.
• Contribute to the low-level technical designs based on architectural blueprints and the implementation process, ensuring architectural integrity.
• Ensure robust, secure, and scalable API connections for data exchange and service orchestration.
• Ensure the quality of software deliverables by actively participating in the defined quality strategy and adhering to established quality standards.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Career Level: Mid Level