Senior Java IVR Application Developer

Miratech • United States, TX

4d • Remote

About The Position

We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Senior Java IVR Application Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels. In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers.

Requirements

• 7+ years of professional software development experience
• Proficiency in Java EE and Spring Boot / Spring Core
• Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
• Hands-on experience developing IVR applications
• Strong understanding of voice contact center systems and IVR platforms
• Experience working with SQL for application configuration and data-driven logic
• Strong troubleshooting and analytical skills
• Effective communication and presentation skills
• Ability to work independently in a fast-paced, global environment

Nice To Haves

• expertise in speech standards (VoiceXML, SRGS, MRCP, CCXML) is a plus

Responsibilities

• Design, develop, and maintain IVR applications based on business and technical requirements
• Integrate IVR solutions with key internal services
• Monitor IVR systems and implement operational improvements to enhance customer experience
• Troubleshoot and resolve issues within the voice contact center and IVR environments
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions
• Work independently while supporting a regional business unit aligned with global objectives
• Participate in forward-looking initiatives to improve call steering and IVR architecture
• Communicate technical concepts clearly to both technical and non-technical stakeholders

Benefits

• Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture : make the most of the flexibility that comes with remote work.
• Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed