Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior ITSM Process Owner to join our team in one of our US-based office locations, reporting to the AVP, Information Risk & Security Operations. This role is hybrid as we believe in empowering our employees to get work done both in and out of the office. As a Senior ITSM Process Owner you’ll move Pacific Life, and your career, forward by leading and maturing our global Incident, Problem, and Change Management processes, ensuring the reliability and resiliency of critical IT services through ITIL-aligned practices, major incident leadership, and cross-regional collaboration. You will fill a new role that is part of a global team within Pacific Life Technology, working closely with technology and business leaders to drive process improvement, risk reduction, and operational excellence in a global enterprise environment.