Senior IT Technician

Amperesand • Reno, NV

10d • Onsite

About The Position

Amperesand is disrupting industrial power with the first commercialized Solid State Transformer systems. Solid State Transformers systems are much more than a transformer replacement, enabling numerous advanced features to unlock solutions for data centers, EV charging, renewables, microgrids, and industrial installations. We are looking for mission driven team members passionate about making amazing products for worldwide electrification at maximum acceleration. Amperesand is building a global company and looking for talent across our geographies.

The Senior IT Technician is responsible for supporting and maintaining the organization’s standard office IT environment and Microsoft enterprise cloud platforms. This role provides advanced help desk support, manages user lifecycle processes in collaboration with HR, and supports manufacturing IT systems, including HMI environments and network infrastructure. The Senior IT Technician serves as a technical escalation point and plays a key role in ensuring reliable, secure, and efficient IT operations across both corporate and manufacturing environments. The ideal candidate will be highly motivated to deliver results in a fast-paced startup environment.

Requirements

• 5+ years IT support experience
• Strong Microsoft 365 and Azure experience
• Manufacturing IT and HMI experience
• Networking fundamentals knowledge

Nice To Haves

• Mixed office and manufacturing experience
• Relevant IT certifications

Responsibilities

• Provide Tiers 1, 2, and 3 technical support for end users
• Support Windows, Linux (Ubuntu), and macOS workstations, laptops, printers, mobile devices, and peripherals
• Diagnose and resolve Microsoft 365 application issues
• Act as an escalation point for complex issues
• Document incidents and resolutions
• Administer Azure, Entra ID, Exchange Online, and Microsoft 365 Admin Center
• Manage users, groups, roles, and permissions
• Support MFA and conditional access
• Monitor service health and troubleshoot cloud issues
• Execute onboarding including account creation and equipment provisioning
• Collaborate with HR on employee lifecycle processes
• Deprovision access and recover assets during offboarding
• Support manufacturing systems including HMIs
• Troubleshoot production system connectivity
• Support industrial networking environments
• Troubleshoot LAN/WAN, Wi-Fi, switches
• Assist with network monitoring and documentation
• Configure VLANs

Benefits

• Competitive Salary + Incentive Stock Options
• Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employees receive paid time off (PTO), paid sick days, and paid company holidays so they can rest, recharge, and take care of their health and personal needs.
• Commuter Benefits
• 6-12 weeks 100% paid parental leave
• Singapore-based employees receive benefits in accordance with local government provisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed