Senior IT Systems Engineer

Headspace•San Francisco, CA

3d•Hybrid

About The Position

About the Senior IT Systems Engineer at Headspace: The Senior IT Systems Engineer will be a pivotal member of our Corporate IT team. This team is dedicated to architecting, implementing, and supporting the core infrastructure that powers Headspace's global workforce. We're incredibly excited about this opportunity because it offers a proactive technologist the chance to have a direct and significant impact on the productivity and security of a modern organization. What you will do: Manage and support SaaS and cloud infrastructure (Google Workspace, Okta, Jamf, Intune, Zoom, Atlassian, etc.) Design and implement identity & access management (IAM), endpoint management, and mobile device management (MDM) policies Own configuration and maintenance of endpoint security tools and compliance systems Tier 3 escalation point, resolving complex technical issues related to systems, networks, and SaaS tools. Collaborate with Security and GRC teams to implement compliance controls (aligned to NIST, HITRUST, and corporate policies). Manage Meraki networking infrastructure including switches, access points, and VPNs. Manage the lifecycle and automation of key IT services, including device provisioning, software deployment, patching, and asset management. Partner with stakeholders on integrations between systems and critical SaaS platforms. Provide infrastructure support for AV/meeting room systems and lead improvements to collaboration technology.

Requirements

At least 6+ years of progressive experience in Information Technology, including 3+ years in a systems engineering or infrastructure-focused role
Hands-on experience administering Google Workspace, including user and group management, security configurations, and troubleshooting
Experience with modern device management and endpoint platforms such as Jamf and/or Microsoft Intune
Experience working with identity and access management solutions, with a strong preference for Okta
Working knowledge of networking fundamentals, including Transmission Control Protocol / Internet Protocol, Domain Name System, Dynamic Host Configuration Protocol, and virtual private networks
Strong written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams

Nice To Haves

Experience supporting a high-growth, distributed, or remote-first technology organization
Exposure to security and compliance frameworks such as National Institute of Standards and Technology, Health Information Trust Alliance, or System and Organization Controls Type Two
Scripting or automation experience using tools such as PowerShell, Bash, Google Apps Manager, or Python
Relevant certifications, such as Jamf, Okta, Google Workspace Administrator, or Security+, are a plus

Responsibilities

Manage and support SaaS and cloud infrastructure (Google Workspace, Okta, Jamf, Intune, Zoom, Atlassian, etc.)
Design and implement identity & access management (IAM), endpoint management, and mobile device management (MDM) policies
Own configuration and maintenance of endpoint security tools and compliance systems
Tier 3 escalation point, resolving complex technical issues related to systems, networks, and SaaS tools.
Collaborate with Security and GRC teams to implement compliance controls (aligned to NIST, HITRUST, and corporate policies).
Manage Meraki networking infrastructure including switches, access points, and VPNs.
Manage the lifecycle and automation of key IT services, including device provisioning, software deployment, patching, and asset management.
Partner with stakeholders on integrations between systems and critical SaaS platforms.
Provide infrastructure support for AV/meeting room systems and lead improvements to collaboration technology.