Senior IT Systems and Support Engineer

Huitt-Zollars•Orlando, FL

21h•Onsite

About The Position

Senior IT Systems and Support Engineer Role Description: Huitt-Zollars' Orlando location has a full-time, in-office opportunity for a Senior IT Systems & Support professional to join our team! This role blends hands-on desktop support with administration of servers, cloud services, networking equipment, security systems, and specialized design applications. The ideal candidate is a versatile technologist capable of supporting a wide range of systems while delivering exceptional service to end users. This IT Desktop Support professional will be part of a Corporate IT team that supports 550+ users in 24 offices. Location: Orlando, In-Office Employment Type: Full-Time (40 Hours) Compensation Type: Salary Education: Bachelor’s Degree in Information Technology, Business Technology, Information Systems, or at least 10-15 years of experience in lieu of a degree

Requirements

Bachelor’s Degree in Information Technology, Business Technology, Information Systems, or at least 10-15 years of experience in lieu of a degree.
4-7 years of experience in a similar role (with Architecture and/or Engineering industry experience strongly preferred).
This is a hands-on position requiring mostly in-office presence, so although some occasional telecommuting may be permitted after 90 days, the successful candidate must be willing to work Mon-Fri in the Orlando office.
Strong proficiency with Windows Server, Azure AD, Microsoft 365, and Active Directory administration.
Experience supporting Autodesk, Adobe, Bluebeam, or similar design/engineering applications.
Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, switching).
Experience with CMMC, NIST 800-171, or other cybersecurity compliance frameworks.
Experience working within Microsoft 365 GCC High, Azure Government, or other regulated cloud environments.
Hands-on experience with endpoint security, monitoring tools, and incident response.
Experience with ITSM/ticketing systems such as Jira Service Management, ServiceNow, Freshservice, Zendesk, or similar.
Comfortable participating in as-needed after-hours escalation coverage for critical incidents.
Good verbal communication and the ability to support users ranging from administrative staff to engineers and designers.
Ability to work well with all levels of staff in a work environment that may have a variety of challenges and opportunities.
This position is also required to adhere to Huitt-Zollars’ Core Value Competencies

Nice To Haves

Architecture and/or Engineering industry experience strongly preferred

Responsibilities

Provide expert-level support for Windows and macOS workstations.
Support and troubleshoot Autodesk applications (AutoCAD, Revit, Civil 3D, etc.), Adobe Creative Cloud, Bluebeam, and other design/engineering tools.
Manage workstation performance, licensing, updates, and integrations for design-heavy workflows.
Administer and maintain Windows Server environments (AD, DNS, DHCP, file/print services, roles & features).
Manage Azure Active Directory, identity synchronization, conditional access, and security policies.
Support and administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, compliance/security features).
Manage and support environments integrated with Microsoft 365 GCC High or similar government-regulated cloud enclaves, including identity, access, and compliance configurations.
Configure, monitor, and troubleshoot routers, switches, VLANs, VPNs, and network connectivity issues.
Assist with network performance monitoring, documentation, and infrastructure upgrades.
Support organizational efforts toward CMMC compliance, including documentation, technical controls, and remediation activities.
Support and maintain systems operating within a GCC High enclave, ensuring adherence to federal security requirements and alignment with CMMC (level 1 moving into level 2) and NIST 800-171 controls.
Manage endpoint security platforms, threat detection, and remediation workflows.
Monitor systems, logs, alerts, and performance dashboards to proactively identify issues.
Assist with email security, phishing response, and user awareness initiatives.
Support virtual phone systems, call routing, voicemail, and fax solutions.
Maintain and troubleshoot conference room A/V systems, displays, cameras, microphones, and collaboration tools.
Use and maintain the organization's IT ticketing system to track, prioritize, and resolve incidents and service requests. Provide escalation support for complex issues beyond the helpdesk tier.
Ensure tickets are documented thoroughly, updated promptly, and closed with clear resolution notes.
Participate in IT projects, upgrades, migrations, and system rollouts.
Maintain documentation, asset inventories, and standard operating procedures.
Must be willing to occasionally travel overnight to other HZ offices as-needed for tech support setup/assistance, training, office moves/relocations, and/or as-requested by the Director of IT. Anticipated travel 25%.