UpKeep Technologies-posted 3 months ago
$110,000 - $125,000/Yr
Full-time • Mid Level
Los Angeles, CA
101-250 employees
Publishing Industries

Our Senior IT Systems Administrator is the first line of IT support for our UpKeep employees and also owns the core systems, tools, and infrastructure that keep our teams productive and secure. This is a critical, in-office role based in our Los Angeles HQ, focused on delivering exceptional technical support while building scalable, secure IT operations that support our growing hybrid workforce. This person will be hands-on in supporting our employees day to day, while also setting the foundation for systems, vendors, and processes that scale. Ideal candidates have a passion for helping others, strong process discipline, excellent communication, and the ability to thrive in a fast-paced, changing environment.

  • Owns HQ infrastructure including configuration, maintenance, security, and ensuring uptime for UpKeep personnel based in the office
  • First point of contact to manage company wide help desk tickets, to ensure all tickets are tracked to resolution in accordance with UpKeeps service level agreements
  • Provide advanced technical support, professional communication, and escalation management across hardware, software, and network issues
  • Manage and administer office network infrastructure (Wi-Fi, routers, conference room AV systems, etc.) to ensure reliability and uptime
  • Provide on-call support for critical incidents and lead resolution efforts in partnership with system administrators and other stakeholders
  • Leads escalations and proper handoffs of incidents to teams across the organization when further assistance for resolution is required
  • Utilizes tools and resources to stay up to date on technical knowledge in a multi-platform, fast-paced, and changing environment
  • Support new hire onboarding and offboarding, including laptop provisioning, account setup, and orientation on UpKeep tools and IT processes
  • Own IT asset lifecycle management (procurement, inventory, deployment, recovery)
  • Administer and manage core tools including Google Workspace, Zoom, Slack, MDM solutions (e.g., Kandji), and other SaaS platforms
  • Monitor and administer software licenses using Software inventory system
  • Troubleshoot and resolve issues across hardware, operating systems, cloud applications, mobile devices, printers, phones, and connectivity
  • Serve as subject matter expert on video/web conferencing tools and lead AV support for company events or high-priority meetings
  • Identify and implement process improvements to strengthen IT operations, improve employee experience, and support scaling
  • Create and maintain IT documentation and knowledge base articles for both internal use and employee self-service
  • 5 years of progressive IT experience, ideally in a fast-paced, hybrid or startup environment
  • High level of proficiency in macOS environments
  • Hands-on experience with MDM solutions (e.g., Kandji), and Google Workspace
  • Strong experience supporting cloud-based SaaS tools, AV systems, mobile devices, and remote/hybrid employee workflows
  • Familiarity with ticketing systems, monitoring tools, and IT asset management platforms
  • Experience with VMware/Hyper-V, scripting/automation, or supporting SOC2-compliant environments
  • Competitive base salary
  • Annual bonus
  • Benefits
  • Equity
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