Senior IT Support Technician - Technology Services
About The Position
At Stony Brook Medicine, the Senior Programmer Analyst– Technology Services is a valuable member of our IT team who will be responsible to handle all the administrative and financial responsibilities related the to the procurement of IT equipment for the SBM Technology Services and other Infrastructure Departments as requested under the Stony Brook Medicine umbrella. This position reports to the Director of Technology Services and will produce analytical reports showing asset movement, inventory level indicators and budgetary status. They are also part of the team responsible for inventory management lifecycle through our service desk application and inventory management application. May include lifting/moving stock up to 50lbs. Administration of various SBMIT budgets to support SBMIT workflow. Work with the different SBM Business Support groups to ensure proper procurement protocol is followed. Assist with Compliance Audits. Assist with Infrastructure contracts. Is the responsible for all p-card purchases by Technology Services. Will also supervise Federal Work study Interns when available and assigned to Technology Services. Duties of a Senior Programmer Analyst – Technology Services may include the following but are not limited to: Develop, coordinate and maintain fiscal documentation and records for all purchases across multiple platform while adhering to all relative policies for each funding source. This includes following strict NYS procurement policies and guidelines for such purchases and the transferring of funds between different departments and IT. Interact with all levels in SBM in order to seek information about detailed specifications, acquire business justifications when warranted, and rate vendor performance expectations to leadership. Negotiate with vendors for better pricing considerations. Work with IT business office to provide detailed business justifications for contracted software and hardware support contract renewals. Provide continuous oversight on all purchases from order request to delivery of equipment. This will include providing oversight ordering, logistics and tracking, and property control when required. Troubleshoot, document and resolve problems that arise with regard to vendor orders including shipment backorders and delays. Reconcile NYS state and other funding sources fiscal reports to ensure there is proper reconciliation for hardware, software, and service contracts that pertain to Technology Services and other Infrastructure groups. Work with Accounts Payable to clear any discrepancies and send on for approval and prompt payment. Meet with director to go over capital fund balances and operational accounts on a scheduled basis. Coordinate expenditures and the allocation of these funds to support purchases. Ensure technology standards on equipment are being followed when ordered and if necessary require and document business justifications within service tickets. Maintain hardware ordering form in the Service desk ticketing system along with the technology services standard equipment web page to reflect current hardware purchase options. Lead the team to research and ensure proper documentation is available and provided to the Compliance Office for annual IT Hardware Audit. Assist in IT special projects that may require Technology Services participation. Provide support with the Property Control function across various Business Support Groups. Handle Warranty process for damaged equipment. Assist with the annual budgeting process. This includes infrastructure contracts and negotiations. Lead team of SB student interns to learn procurement, logistics, and financial skillsets to help foster internal job candidates and help Students get practical or relevant experience.
Requirements
- Bachelor's degree
- At least 10 years of inventory and hospital procurement experience, preferably in a NY State organization
- At least 3 years working with Service Desk and Inventory Management software
- At least 3 years working with logistics
- Experience to include vendor management and shipping vendor experience
- Proficient in Microsoft Office O365
- Must be detail oriented
- Have strong analytical and organizational skills
- Excellent verbal and written communication skills
- Must be able to work independently and manage priorities in a fast-paced deadline driven environment
- Supervisory experience with interns
Nice To Haves
- Experience in a hospital or healthcare IT environment
- Inventory and hospital procurement experience for a NY State organization
- Experience with medical financial systems (e.g. Lawson, Certify, WolfMart, SUNY Financial System)
Responsibilities
- Handle administrative and financial responsibilities related to the procurement of IT equipment
- Produce analytical reports showing asset movement, inventory level indicators and budgetary status
- Responsible for inventory management lifecycle through our service desk application and inventory management application
- Administration of various SBMIT budgets to support SBMIT workflow
- Work with the different SBM Business Support groups to ensure proper procurement protocol is followed
- Assist with Compliance Audits
- Assist with Infrastructure contracts
- Responsible for all p-card purchases by Technology Services
- Supervise Federal Work study Interns when available and assigned to Technology Services
- Develop, coordinate and maintain fiscal documentation and records for all purchases across multiple platform while adhering to all relative policies for each funding source
- Interact with all levels in SBM in order to seek information about detailed specifications, acquire business justifications when warranted, and rate vendor performance expectations to leadership
- Negotiate with vendors for better pricing considerations
- Work with IT business office to provide detailed business justifications for contracted software and hardware support contract renewals
- Provide continuous oversight on all purchases from order request to delivery of equipment
- Reconcile NYS state and other funding sources fiscal reports to ensure there is proper reconciliation for hardware, software, and service contracts that pertain to Technology Services and other Infrastructure groups
- Meet with director to go over capital fund balances and operational accounts on a scheduled basis
- Ensure technology standards on equipment are being followed when ordered and if necessary require and document business justifications within service tickets
- Maintain hardware ordering form in the Service desk ticketing system along with the technology services standard equipment web page to reflect current hardware purchase options
- Lead the team to research and ensure proper documentation is available and provided to the Compliance Office for annual IT Hardware Audit
- Assist in IT special projects that may require Technology Services participation
- Provide support with the Property Control function across various Business Support Groups
- Handle Warranty process for damaged equipment
- Assist with the annual budgeting process
- Lead team of SB student interns to learn procurement, logistics, and financial skillsets to help foster internal job candidates and help Students get practical or relevant experience
Benefits
- SBUH provides generous leave, health plans, and a state pension that add to your bottom line.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
