Senior IT Support Specialist

Gen•New York, NY

1d•Onsite

About The Position

About Gen: Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages. Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us! About the Team: The IT Organization enables business units at Gen Digital to improve operational excellence and provide value through secure architecture-driven technology. About the Role: • Be required to work on site (NYC & NJ Office) and assist users troubleshoot IT issues. • Collaborate with cross-functional and global teams. • Interact with IT leaders including presenting projects status and results.

Requirements

Minimum 3 years work experience as a desktop support engineer or support technician
Work experience with JAMF/Intune
Ability to solve complex hardware and software issues.
Overall Networking and Endpoint Hardware knowledge
Strong written & verbal communication
Good interpersonal skills, including collaboration, communication, relationship building
Ability to handle multiple tasks, work effectively within a fast-paced, deadline-driven environment
High flexibility and adaptability to changing requirements
Willingness to work across time-zones.

Responsibilities

Responding to user IT support requests and issues, monitor slack channel for issues/queries/requests
Troubleshooting and analyzing hardware and software technical tickets and requests coming via different channels
Manage Windows and Mac workstation setup for new employees
Manage workstation upgrades and repair for existing employees
Perform remote troubleshooting.
Network connection troubleshooting and support
Documenting and updating tickets.
Support AV/VC infrastructure for meeting rooms and all hands area
Help manage and audit inventory
Lead e-waste/donation activities
Assist DC-Ops team in managing server rooms (MDF/IDF) in the office location. Including helping with racking – un-racking devices, installing patch cables to interconnect infrastructure devices.