Senior IT Support Specialist

Insource Services•Fayetteville, NC

6d•Hybrid

About The Position

Are you a problem-solver who thrives on challenges and loves helping people navigate technology? If so, Insource may be the right fit for you. At Insource, we provide outsourced HR, Finance, and IT expertise to a diverse range of clients-from small, venture-backed startups to long-established nonprofit organizations. We work closely with client teams to understand their culture, support their operations, and help them achieve their mission and business goals. Our values drive how we work: we do the right thing for the right reason, communicate openly, collaborate thoughtfully, and aim to be easy to work with. We believe that happy staff lead to happy clients, and we invest in both. As a Senior IT Support Specialist , you will: Serve as a primary technical support resource for assigned clients-both remotely and onsite. Troubleshoot and resolve hardware, software, and network issues across Mac and Windows environments. Support cloud tools such as Microsoft Azure, Office 365, Google Workspace, and Dropbox. Assist with workstation deployments, software rollouts, permissions, device configuration, and system updates. Manage helpdesk tickets, document work, and communicate updates to IT Managers and Client Managers. Lead or support small technology projects, including equipment installation, workstation refreshes, and environmental improvements. Participate in monthly team technical meetings to share insights, troubleshoot challenges, and discuss new technologies.

Requirements

Strong experience providing IT/end-user support in a helpdesk, desktop support, or MSP environment.
Exceptional customer service and communication skills; ability to support both technical and non-technical users.
Ability to prioritize and manage multiple clients and tasks at once while maintaining calm and professionalism.
Strong troubleshooting and problem-solving abilities with a proactive, resourceful approach.
Working knowledge of: Windows and Mac OS Microsoft Office and Office 365 administration Basic TCP/IP networking concepts
Prior customer service experience is required.

Nice To Haves

Bachelor's degree preferred, but not required.

Responsibilities

Serve as a primary technical support resource for assigned clients-both remotely and onsite.
Troubleshoot and resolve hardware, software, and network issues across Mac and Windows environments.
Support cloud tools such as Microsoft Azure, Office 365, Google Workspace, and Dropbox.
Assist with workstation deployments, software rollouts, permissions, device configuration, and system updates.
Manage helpdesk tickets, document work, and communicate updates to IT Managers and Client Managers.
Lead or support small technology projects, including equipment installation, workstation refreshes, and environmental improvements.
Participate in monthly team technical meetings to share insights, troubleshoot challenges, and discuss new technologies.