Senior IT Support Specialist

Perfect Path-posted 3 days ago

$51,500 - $70,800/Yr

Full-time • Mid Level

Onsite • Orem, UT

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The IT Support Specialist plays a crucial role in maintaining the organization’s technology infrastructure by providing technical assistance, troubleshooting, and support to end-users across hardware, software, and network systems. This position ensures the efficient operation of all IT systems, delivers exceptional customer service, and contributes to continuous improvement initiatives within the IT Operations team. The IT Support Specialist will serve as the first point of contact for technical issues, performing diagnostics, resolving incidents, and escalating complex problems as needed. The role involves close collaboration with system administrators, network engineers, and other IT professionals to maintain a secure, stable, and productive technology environment. This position is based out of Orem, Utah.

Keep tickets up to date and clearly documented in ticket management system
Maintain hardware including workstations, phones, and servers
Process employee status change requests including new hires, terminations, and department transfers
Process requests for hardware and software purchases including workstations, phones, and peripheral devices
Email/Phone account management
Maintain IT asset and contract tracking system
Basic network (wired and wireless) maintenance and troubleshooting
Demonstrates knowledge of and supports each entity's mission and vision, policies and procedures, operating instructions, confidentiality guidelines and code of ethical behavior
Flexible to work outside of standard office hours if requested with proper notice
Performs other job-related duties as requested

Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Bachelor’s degree required
4 years of experience in IT help desk or support role in a high pressured environment required
Project management experience
Escalation experience within IT support
Basic printing, peripheral support and troubleshooting skills
Proven problem solving and troubleshooting skills
Attention to detail
Familiar with support ticket, call center and knowledge-based systems
Exceptional level of concentration and commitment
Time management and prioritization skills
Eager to learn and willing to teach others
Able to work in a team environment
Requires knowledge of Microsoft Office 2010-2017 (including Office 365 (Word, Excel, Outlook), Adobe PDF Reader, VoIP Phone Systems, Google Apps for Business, and CRM or basic database knowledge
Requires the ability to sit for long periods of time, frequently type and converse over the phone (4 or more hours a day)
Requires the ability to lift 30 lbs
Requires to ability to work occasional shifts outside of working hours
Must be fluent in English
Minimum internet speed of 25 Download/10 Upload

Competitive compensation ranging from $51,500- $70,800 per year PLUS bonus.
Medical, dental, vision, 401k program, and more
Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI
Joining a rapidly growing organization

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