Senior IT Support Executive Technology Partner

Social Finance • New York, NY

261d • $28 - $52 • Remote

About The Position

At SoFi, we're on a mission to help people achieve financial independence and realize their ambitions. Behind our innovative digital-first platform is a team of driven, curious, and collaborative individuals—empowered by the tools and technology that keep us connected and thriving. We're looking for a Senior IT Support professional to become a strategic technology partner to our executive leadership team. This isn't your typical support role. It's about proactive engagement, white-glove service, and creating a seamless tech experience that empowers our leaders to operate at their best.

Requirements

• Bachelor's degree in IT, Computer Science, or equivalent work experience.
• 4+ years of IT support, with direct experience supporting executives and senior leaders.
• Experience using and managing ServiceNow (must-have).
• Mastery of Windows, macOS, mobile platforms, and tools like Google Workspace, Zoom, Slack.
• Outstanding communication skills—you're the calm in the tech storm.
• High emotional intelligence—you listen first, adapt fast, and support intuitively.
• Proactive mindset—you don't just fix problems, you prevent them.
• Able to work independently, but also collaborate across teams with ease.

Nice To Haves

• Certifications like CompTIA A+/Network+/Security+, or ITIL.
• Experience with A/V systems such as Zoom Rooms, Polycom, Logitech.
• Familiarity with AI tools for documentation and troubleshooting (e.g., Gemini, Glean).
• Bilingual, Spanish-speaking support capabilities.

Responsibilities

• Serve as a trusted advisor and go-to tech partner for SoFi's executive team and their assistants.
• Provide personalized, high-touch support for hardware, software, mobile, and collaboration tools.
• Ensure flawless execution for executive meetings, boardrooms, and AV setups.
• Troubleshoot issues swiftly and clearly—translating technical challenges into calm, confident solutions.
• Collaborate cross-functionally to resolve issues and improve tools and workflows.
• Contribute to internal knowledge bases and IT documentation to drive continuous improvement.
• Handle all executive interactions with professionalism, empathy, and discretion.
• Coach execs on best practices with tools and technology, empowering confidence and independence.
• Stay on top of emerging tech trends, bringing creative ideas for elevating the tech experience.

Benefits

• Comprehensive and competitive benefits package.
• Eligible for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree