Senior IT Support Engineer

Pemco Mutual Insurance Co

313d • $112,949 - $138,049

About The Position

At PEMCO we're all about people - our customers, our employees, and the community. We're a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same - enabling all individuals to achieve their full potential. PEMCO has a dynamic challenging, and rare opportunity for a Senior IT Support Engineer to join our community. As a Senior Support Engineer, you will serve as a technical expert and escalation point for complex IT issues, providing advanced support across our infrastructure, end-user devices, networking, and cloud environments. In this role, you will lead the resolution of critical incidents, perform root cause analyses, and proactively implement solutions to prevent recurring issues. Your responsibilities will include overseeing server and network administration, managing cloud resources, and driving automation efforts to improve operational efficiency.

Requirements

• B.A. or B.S. degree or equivalent work experience (Computer science, Engineering or equivalent) is required.
• 5+ years of experience in IT support or systems administration, with a progressive career path reflecting increased responsibility and technical expertise.
• Advanced expertise in server and systems administration across Windows and Linux environments, with a track record of successful troubleshooting and system optimization.
• Strong networking skills, including proficiency in subnetting, routing, firewall configurations, and VPN setup, with the ability to address complex connectivity issues.
• Demonstrated experience in managing and optimizing Azure and Office365 environments, with an understanding of AWS.
• Proficient in PowerShell and Python, with a focus on developing automation scripts to streamline IT processes and reduce manual work.
• In-depth understanding of user and group management, policy configuration, and advanced troubleshooting in multi-domain environments.
• Strong analytical skills to diagnose complex issues, including root cause analysis and preventive planning.
• Experience in leading technical projects, with skills in managing timelines, coordinating with cross-functional teams, and adhering to project deliverables.
• Proven experience in coaching and mentoring junior team members, with a collaborative approach to sharing knowledge and upskilling the team.

Nice To Haves

• Microsoft Certified Azure Solutions Architect
• Microsoft 365 Certified Enterprise Administrator Expert
• Cisco Certified Network Associate (CCNA)
• VMWare Certified Professional (VCP) or Microsoft Certified Azure Solutions Architect for Virtualization and Cloud Infrastructure Design
• Microsoft PowerShell Automation and/or Python Programming Certification or similar

Responsibilities

• Serve as the primary escalation point for complex technical issues, guiding junior support engineers through troubleshooting and resolution.
• Oversee and perform advanced administration of Windows, Linux, and virtualized environments, including proactive system tuning, performance optimization, and advanced troubleshooting.
• Provide higher-level support for networking issues, assisting with network design and security configurations, such as firewall rules, VPN setup, and security monitoring.
• Manage and optimize cloud and hybrid services (Azure, Office365, AWS) at a strategic level, including implementing and refining cloud security, cost management, and compliance.
• Develop and implement complex scripts to automate processes, system updates, and deployment tasks, while mentoring others on best scripting practices (PowerShell, Python).
• Create and maintain detailed documentation for advanced procedures, best practices, and training guides. Actively share knowledge with junior engineers to foster skill growth across the team.
• Lead major incident responses, perform root cause analyses, and proactively identify trends in recurring issues to develop preventive measures.
• Act as a technical lead on IT projects, overseeing timelines, coordinating with other teams, and ensuring project goals are met within scope.
• Mentor junior engineers, conduct training sessions, and help shape professional development paths for team members.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.

Benefits

• Medical, dental, and vision plans with generous employer premium cost shares.
• Employer-paid basic life and accidental death & dismemberment insurance policies.
• Long- and short-term disability benefit coverages.
• 401(k) plan with a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral).
• Vacation accrues at a rate of 10 days for new hires, increasing based on tenure.
• Four (4) personal days immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO.
• Up to ten (10) days of sick leave immediately upon hire.
• Paid time off for bereavement, jury duty, and employee volunteering.
• Flexible Spending Accounts.
• Education Assistance Program after one year of service.
• Scholarship program for children of PEMCO employees after one year of service.
• Employee Assistance Program.
• Well-being program.
• Discretionary taxable gifts and gift cards.
• Discounts on computer software and hardware, cell phone plans, and rental cars.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree