Senior IT Strategic Advisor

CompuVision • Columbia, SC

132d

About The Position

The Senior Strategic Advisor is positioned to engage with our clients at an executive level, connecting with the key decision maker for long-term technology planning. Successful service, productive solutions, reliable experience, and confidence in technology investment require long-term planning that the Strategic Advisor builds with that executive decision maker. Meeting with their clients on a scheduled cadence, Strategic Advisors bring forward findings, issues, and opportunities to discuss and identify where technology can solve business problems or be leveraged to improve business outcomes. Pairing that content with an ongoing understanding of the client's business reality, goals and concerns, they produce an ongoing roadmap of outcomes-driven technology investment for the client. Our consultative approach is key in keeping VC3 as a market leader in managed I.T. services.

Requirements

• 10+ years of solid business experience; Technical Account Manager experience preferred.
• 6+ years working in an IT Industry company or technical experience; Managed Services Provider experience preferred.
• Bachelor's degree or equivalent real-world experience.
• Degrees, certifications or other designations in relevant technology or business education is an asset.

Nice To Haves

• ITIL certification
• Microsoft MCP certification
• Business management degree with an IT focus
• ITCP certification or similar.

Responsibilities

• Maintain a relationship with the decision-making executive level contact at each client assigned.
• Develop an understanding of each client's business goals, needs, challenges, and interests.
• Act as the trusted advisor and consultant to the client regarding adopting technology solutions.
• Lead the contract renewal process for each client and look for opportunities to grow service scope.
• Clearly explain risks and liabilities to clients about their technology state and decisions.
• Respond to client communications within the SA's scope or connect them with appropriate resources.
• Gather or review feedback, audit outcomes, evaluations, and other relevant data associated with the client.
• Develop and progress technology roadmap and I.T. budget for each client.
• Review the roadmap with the client and guide solutions selection.
• Schedule and prepare client-facing meetings based on a set cadence.
• Conduct meetings with clients to drive alignment to standards and report on roadmap progress.
• Understand VC3 technology solutions and standards and maintain alignment with client needs.
• Identify areas where new technology solutions are needed by clients.
• Maintain accurate and up to date timesheets and other administrative tasks.
• Attend training & team meetings as required.
• Support relationships between VC3, clients, and 3rd party providers.
• Collaborate with internal teams to ensure outstanding delivery of services.
• Perform business and data analysis to identify client needs and trends.
• Build and manage relationships with clients through proactive communications.
• Demonstrate consultative selling skills to validate revenue opportunities.

Benefits

• Dynamic learning environment with opportunities for career advancement.
• Hands-on experiences and formal development programs.
• Collaborative and positive team culture.

What This Job Offers

• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees