Senior IT Specialist - HUB
About The Position
At FS&CO, we believe design transforms lives by sparking creativity, challenging norms, and defining meaningful spaces. We don't just create design—we champion it across our family of brands, including Schumacher, Patterson Flynn, Backdrop, Frederic Media, and Paramount Prints. Schumacher offers high-quality designer fabric, wallpaper, trim, and furniture for various interior design projects. Patterson Flynn provides premium custom carpets and rugs, expanded with textiles. Backdrop delivers quality, Green Wise-certified paints and wallcoverings. Frederic Media celebrates impactful design through its magazine and online presence. Paramount Prints is renowned for high-end textile and wall-covering printing, serving a global network. This is a full-time, on-site role for an Information Technology Support Specialist located in Fort Mill, SC. The Senior Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and helping with desktop computer setups and maintenance. The role includes handling help desk support tasks, addressing user inquiries, and ensuring the smooth operation of information technology systems across the company. This role will support our offices in Europe and our warehouse in Fort Mill, SC.
Requirements
- Proven experience as a Senior Helpdesk Technician or similar role.
- Strong background in system administration and IT infrastructure management.
- Demonstrated ability to work autonomously and deliver projects from start to finish.
- Experience in creating and maintaining technical documentation.
- Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding.
- Ticketing Systems: Jira Service Management, Freshdesk, ServiceNow.
- Project Management Tools: Monday, Asana.
- Security and Compliance Tools: Vanta.
- Office Productivity Tools: O365, Slack.
- Operating Systems: MacOS, Windows 11,Windows Servers.
Responsibilities
- Providing technical support
- Troubleshooting issues
- Helping with desktop computer setups and maintenance
- Handling help desk support tasks
- Addressing user inquiries
- Ensuring the smooth operation of information technology systems across the company
Benefits
- Competitive Salary
- 401K Plan
- Dental Coverage
- Medical Coverage
- Prescription Drug Plan
- Vision Coverage
- Health Savings Account (HSA)
- TELADOC
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
