Senior IT Sourcing Service Owner

Commerce Bank

127d • $134,000 - $159,500

About The Position

The main purpose of this job is to develop and execute the global IT outsourcing strategy. This position will be responsible for managing strategic relationships with onshore, offshore and nearshore service providers, while ensuring the delivery of high-quality IT services aligned with business objectives.

Requirements

• Strong knowledge of the concepts and principles involved with operating a large IT function.
• Strong knowledge of IT service management frameworks (ITIL).
• Strong knowledge with various outsourcing models (managed services, staff augmentation, project-based).
• Strong knowledge of global IT market trends and provider landscape.
• Strong financial management knowledge, including budget planning and cost optimization.
• Strategic thinking and ability to align IT outsourcing initiatives with business objectives.
• Outstanding influence and stakeholder management capabilities.
• Comfortable with ambiguity and inspired to drive out clarity as part of the strategic planning and execution of the program.
• Strong contract negotiation, change management and organizational transformation skills.
• Excellent presentation, analytical and problem-solving skills.
• Strong ability to develop and execute strategies and implementation plans.
• Strong ability to manage multiple stakeholders and associated collaborations.
• Strong ability to build and sustain partnerships internally and externally.
• Proven ability to successfully manage large-scale IT sourcing relationships with major global service providers.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook.

Nice To Haves

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook.

Responsibilities

• Develop and implement comprehensive IT labor outsourcing strategies that align with organizational goals and drive operational efficiency.
• Drive multiple program initiatives simultaneously with effective prioritization, risk management, process improvement and effective communication.
• Deliver results in an agile, ambiguous, fast-paced environment.
• Lead vendor selection processes, including RFP development, evaluation, and contract negotiation with global IT service providers.
• Ensure compliance with internal or external requirements.
• Build and maintain strategic relationships with key stakeholders, including executives, business unit leaders, and service provider leadership teams.
• Establish governance frameworks and operating models for managing outsourced IT services and partnerships.
• Design and implement performance metrics and SLAs to measure vendor effectiveness and ensure service quality.
• Manage transition projects for newly outsourced services, including knowledge transfer and operational handover.
• Drive continuous improvement initiatives across outsourced IT operations, identifying opportunities for service enhancement and cost optimization.
• Create and manage annual budget for operating and capital expenses required to sustain or improve IT labor outsourcing.
• Communicate decisions, priorities, and relevant information to stakeholders effectively.
• Establish, measure, and report quality metrics on the effectiveness of the program and process improvement initiatives.

Benefits

• Employer sponsored health, dental, and vision insurance.
• 401(k).
• Life insurance.
• Paid vacation.
• Paid personal time.
• Career development.
• Education assistance.
• Voluntary supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees