Senior IT Services Specialist
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About The Position
Genesys IT is looking for a Senior IT Services Specialist to join our team. Our ideal candidate is someone who can build relationships and gain trust with the business while managing ServiceDesk incidents and requests. This role requires the candidate to have strong independent problem-solving capabilities and sound technical judgement, as well as a complete knowledge and understanding of IT infrastructure and cybersecurity. As an IT subject matter expert for all employees at the site and remotely, they will troubleshoot operating system and network issues for employees; evaluate and improve processes and systems, using data and professional experience; develop and enhance relationships with senior partners and stakeholders; and serve as a coach and mentor to others within the business area.
