Senior IT Service Desk Analyst

Precision Resource•Huntington Beach, CA

21d

About The Position

Senior IT Service Desk Analyst opportunity in Huntington Beach, CA Join a Team Where Your Impact Matters Dependable. Enthusiastic. Driven to succeed. If that sounds like you, we’d love to meet you. Family-owned for over 75 years, Precision Resource is a leading global supplier of precision metal components and assemblies using a fineblank production method. We provide solutions to quality, cost and production challenges for market-leading customers in industries such as automotive, heavy duty, medical, aerospace, electronics, tools, hardware, military and defense. Why You’ll Love Working Here We invest in our people and provide an environment built on stability, growth, and teamwork. Position Summary As part of a Global support team, the Senior IT Service Desk Analyst ensures all employees receive exceptional technical support. In this role, you’ll deliver hands-on troubleshooting, contribute to continuous improvement initiatives, and help shape a positive, efficient user experience across the company.

Requirements

BS degree with an IT discipline (US) / 2 yr Community College diploma in Computer discipline.
5 years or more of experience in an IT support role.
Strong Windows client and server applications support and experience.
Must have a valid driver’s license. (REAL ID)
Must qualify for a CFARs background check
Customer focused mindset, problem solving skills, and desire to keep learning

Nice To Haves

ITIL Foundations Certificate as asset.
Cybersecurity training is an asset
Compliance awareness for NIST, IS27001 and CMMC is an asset.
Experience in a manufacturing environment is an asset.
Experience with ITSM request management software.
Experience working with Active Directory, Windows Server 2016/2019/2022, Office 365 and other cloud applications including SharePoint, OneDrive for Business and Teams
Some Linux knowledge is an asset.

Responsibilities

Provide technical support and customer service to local and remote staff.
Strong Windows, application and hardware support and experience.
Provide support for Microsoft Office 365, Windows 11 & 10 Operating Systems, Active Directory, Group Policies, printer queues, shared filed and shared printers.
Support mobile and tablet devices such as IOS & Android devices.
Log into ticketing system\ daily to track active issues until closure.
Promote IT policies and procedures.
Deployment of desktops, laptops and other technical equipment.
Collect and document information pertaining to inventory and asset tracking.
Assist in the development of the customer solutions knowledge base.
Identify process improvements to reduce tickets and improve on the time to close tickets.
Responsible for assisting second level support groups.
Maintain the computer network hardware and software.
Diagnose and repair the personal computer (PC) hardware and software.
Configure, troubleshoot and set up new PCs.
Train users and provide support on the software and cybersecurity applications.
Administer and coordinate the facility’s security system.
Administer the corporate access control system.
Other duties as assigned.
Participate in corporate projects and team collaboration for various IT teams.
Attend and participate in various team and department meetings.
Dedicate time to personal development and training.
Research and development of new products and services to enhance IT portfolio.
Attend and complete training activities as required.
Participate in safety and OSHA training (WHMIS training required in Canada)
Ability to provide after hours on-call support.