Senior IT Project/Program Manager

ServiceNow•Santa Clara, CA

12h•Remote

About The Position

The Role In this role, you'll develop and test disaster recovery plans for critical systems, analyze business risks and recovery requirements, and maintain IT infrastructure documentation. You'll write comprehensive reports on testing activities, operational results, and project accomplishments while creating contingency scenarios for various business disruptions. Your responsibilities include managing projects from planning through execution—maintaining schedules, budgets, and documentation while coordinating stakeholders, facilitating meetings, and ensuring adherence to project frameworks. You'll assess risks, provide solutions, and chair meetings as needed. You'll also administer infrastructure upgrades and implementations, develop IT processes, and identify improvement opportunities. Leading complex technical tasks and small projects independently, you'll acquire resources, coordinate team members and contractors, and establish priorities based on business needs. The role requires building proofs-of-concept for new technologies, facilitating requirements gathering and process mapping workshops, and performing gap analysis. You'll participate in end-to-end implementation planning, including project management and change management, while documenting ways to improve business operations through process optimization and technology solutions. Strong communication skills are essential for synthesizing information for executive audiences. Staying current with industry developments through professional meetings, literature, and training is also expected.

Requirements

5 years overseeing digital transformation, enterprise programs, PMO functions, or cross-functional delivery.
Strong understanding of Agile, Scrum, and hybrid delivery methodologies.
Excellent written and verbal communication and organizational skills
Ability to simplify complex topics and drive alignment across global teams.
Technically savvy with a solid understanding of workflow design, integrations, and data flows.
Strong risk, release, and dependency management capabilities.
High-energy, self-starter mindset with strong adaptability in dynamic environments.
Ability to quickly learn new tools, systems, and processes—especially the ServiceNow Platform.

Nice To Haves

Prior experience with the ServiceNow Platform or SPM is a major plus.
Background in Finance workflows is a bonus.

Responsibilities

Develop and test disaster recovery plans for critical systems
Analyze business risks and recovery requirements
Maintain IT infrastructure documentation
Write comprehensive reports on testing activities, operational results, and project accomplishments
Create contingency scenarios for various business disruptions
Manage projects from planning through execution—maintaining schedules, budgets, and documentation while coordinating stakeholders, facilitating meetings, and ensuring adherence to project frameworks
Assess risks and provide solutions
Administer infrastructure upgrades and implementations
Develop IT processes
Identify improvement opportunities
Lead complex technical tasks and small projects independently
Acquire resources, coordinate team members and contractors, and establish priorities based on business needs
Build proofs-of-concept for new technologies
Facilitate requirements gathering and process mapping workshops
Perform gap analysis
Participate in end-to-end implementation planning, including project management and change management
Document ways to improve business operations through process optimization and technology solutions
Synthesize information for executive audiences
Stay current with industry developments through professional meetings, literature, and training