Senior IT Program Manager

Trupanion • Seattle, WA

19h • Hybrid

About The Position

The Senior IT Program Manager, in the Office of the CIO, serves as a strategic leader and trusted partner, responsible for launching and driving a new, high‑impact technology program aligned to established delivery frameworks. This role leads cross‑functional initiatives across technology and business teams, ensuring alignment with organizational goals while delivering measurable outcomes. The program is newly formed, offering a unique opportunity to shape its direction, governance, and execution from the outset; while operating within a mature, well‑defined delivery and governance environment. Success in this role requires strong program management discipline, the ability to operate effectively in evolving contexts, and exceptional stakeholder leadership to drive clarity, momentum, and results across the enterprise. This is an on-site position based in Seattle, WA. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

Requirements

• Bachelor’s degree in Business Administration, MIS, or related field.
• 5+ years of IT project/program management experience using both Waterfall and Agile methodologies.
• 5+ years managing large-scale ERP transformation programs.
• Proven ability to lead multiple initiatives with competing priorities in a calm, structured manner.
• Strong organizational and relationship-building skills across technical and business teams.
• Proficiency with JIRA and formal project management methodologies.
• PMI certification (PMP or equivalent) required.

Responsibilities

• Define and manage project scope, timelines, budgets, and resources using standardized methodologies.
• Identify and mitigate risks, manage scope changes, and drive effective issue resolution.
• Develop and maintain comprehensive documentation, including project plans, requirements, success criteria, reports, and presentations.
• Coordinate with other project teams to identify dependencies, remove roadblocks, and ensure program alignment.
• Serve as the initial point of contact for new technology requests.
• Facilitate impact assessments (IA) in partnership with Technology and Finance teams.
• Track and communicate intake progress, decisions, and outcomes to stakeholders.
• Act as liaison between internal teams and Powered by Trupanion partners to gather requirements and share roadmap updates.
• Provide transparent updates on sequencing, milestones, and delivery timelines.
• Deliver regular reporting on program intake, roadmap status, and delivery progress.
• Proactively surface risks, blockers, and cross-project dependencies to project and product leadership.

Benefits

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level