Senior IT Operations Specialist -SCCM,Windows, Mac, and Linux - (Korean Bilingual)
About The Position
Requirements: • Korean Bilingual • Has previous experience in enterprise IT and a solid understanding of business culture • Proficiency in writing reports for management and presenting them. • Create weekly and monthly reports for management and customers and present them. • Identify root causes of issues and communicate effectively with management and customers. • Experience in supporting Windows 11 and Mac OS Job Description: • Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team. • Act as an escalation point for all IT requests and incidents. • Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team. • Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis. • Responsible for daily ticket analysis and developing strategies for improvement • Monitor all IT communication channels on Slack, MS Teams, and email • Responsible for participating in escalation calls as needed • Review and approve purchase orders responsibilities • Review survey feedback to improve services, tools, and support experience • Provide extensive VIP Support for 70+ Corporate Executives and dispatchers from HQ • Working as primary technical support between tier 2 and the systems/network team • Understanding Microsoft Directory, Group Policy, DNS, and certificates (Windows PKI) • Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux • Good troubleshooting technique on physical workstations, laptops, printers, etc. • Responsible for deploying and maintaining Client's in-house security tools • Participate in the on-call rotation as an IT Operations Team Lead.
Requirements
- Korean Bilingual
- Has previous experience in enterprise IT and a solid understanding of business culture
- Proficiency in writing reports for management and presenting them.
- Create weekly and monthly reports for management and customers and present them.
- Identify root causes of issues and communicate effectively with management and customers.
- Experience in supporting Windows 11 and Mac OS
Responsibilities
- Handle urgent and complex support issues and coordinate the effort within the IT Operations Team.
- Act as an escalation point for all IT requests and incidents.
- Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team.
- Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis.
- Responsible for daily ticket analysis and developing strategies for improvement
- Monitor all IT communication channels on Slack, MS Teams, and email
- Responsible for participating in escalation calls as needed
- Review and approve purchase orders responsibilities
- Review survey feedback to improve services, tools, and support experience
- Provide extensive VIP Support for 70+ Corporate Executives and dispatchers from HQ
- Working as primary technical support between tier 2 and the systems/network team
- Understanding Microsoft Directory, Group Policy, DNS, and certificates (Windows PKI)
- Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux
- Good troubleshooting technique on physical workstations, laptops, printers, etc.
- Responsible for deploying and maintaining Client's in-house security tools
- Participate in the on-call rotation as an IT Operations Team Lead.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
