Senior IT Manager

Integra Testing Services • Mentor, OH

9d • Hybrid

About The Position

You will lead IT service delivery and operational technology support across the organization, helping ensure Integra’s systems, support structure, and user experience can scale with the business. In this role, you will provide leadership over core IT operations, team performance, service standards, and vendor accountability while staying closely connected to the systems and processes that keep the business running. This is a senior-level role for someone who can bring structure, visibility, and continuous improvement to IT while serving as a trusted leader within the function.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred; equivalent experience considered
• 5–8 years of progressive experience in IT operations, service delivery, infrastructure, or technical support environments
• Prior experience leading IT teams, managed service providers, or enterprise support functions
• Ability to lead both people and processes across a growing IT function
• Strong understanding of IT service delivery, support operations, infrastructure environments, and end-user technology needs
• Experience improving operational discipline through prioritization, service metrics, documentation, and workflow consistency
• Strong vendor management, communication, and cross-functional partnership skills
• Ability to balance strategic leadership with hands-on problem solving when the business needs it

Nice To Haves

• ITIL, Microsoft, or other relevant technical or service management certifications are a plus

Responsibilities

• Lead IT service delivery across the organization, ensuring support operations, user experience, and day-to-day execution align with business needs
• Provide leadership over IT support staff, operational workflows, and service expectations to drive accountability, responsiveness, and consistency
• Oversee managed service providers and technology vendors, holding partners accountable for performance, prioritization, and service quality
• Help shape and improve IT operational processes, documentation standards, reporting, and service metrics to strengthen visibility and decision-making
• Partner with leadership to support infrastructure planning, technology improvements, and scalable service delivery across the business

What This Job Offers

• Job Type: Full-time
• Career Level: Senior