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You will lead the Service Desk, the most public facing team in Aura IT. As part of this role, you will help identify opportunities for improvement, efficiencies, and collaborate with Aura IT leadership and other business units throughout Aura to drive customer satisfaction to the next level. This role reports to the Director of IT and serves as a liaison between IT and other business units within Aura. To be successful in this position you must have a blend of technical, soft, and business skills with the ability and motivation to identify solutions that will create a more productive workplace.