Senior IT Manager, Global Service Delivery
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
CSI Solar is seeking a Senior IT Manager, Global Service Delivery to lead the operations and talented employees of the Global IT Service and Support Desk across three business units in multiple global locations. This exciting role will help us build upon an already best-in-class structure with established SLAs and ambitious performance goals. You'll have ownership of the end-to-end IT service lifecycle, including incident, request, change, and problem management-ensuring operational excellence, responsiveness, and a seamless support experience across the organization. The primary goal of the Senior IT Manager, Global Service Delivery is to ensure users are receiving proactive, customer-centric technical support provided by the Global help desk team. In addition to overseeing the daily operations of the Global Help Desk, you'll also guide employee career development and performance coaching. Candidates should have a passion for developing support staff, driving continuous process improvements that align with business and user needs.
