Senior IT Engineer

Internetworks•Portland, OR

23h•$110,000 - $130,000

About The Position

We’re looking for a new team member: Senior IT Engineer! Are you the person others call when things break in weird, complex ways? Do you enjoy figuring out not just how to fix something, but why it broke in the first place? At Internetworks, we support and improve the systems our clients rely on every day. We’re looking for a Senior IT Engineer to join our team and take on high-impact technical work across service and infrastructure. What is a Senior IT Engineer? Think of this role as the highest level of technical support and escalation within the service team. You’ll handle complex issues that impact entire environments, guide technical decisions, and help ensure the systems we support are stable, secure, and well-designed. You won’t just resolve issues. You’ll identify root causes, recommend better approaches, and help prevent problems from happening again. In short: when it’s complex, high-impact, or unclear, it comes to you. A Day in the Life at Internetworks: You might start your day reviewing escalations that require deeper investigation. From there, you could be troubleshooting a complex network issue, resolving a Microsoft 365 or Azure problem, or helping a teammate work through a challenging situation. You’ll also spend time mentoring others, documenting solutions, and improving how we approach technical work across the team. Some days are reactive. The best days are when you’re making things more stable and predictable. Why You’ll Love Working Here: At Internetworks, we care about doing great work and building a team that enjoys working together. From company camping trips and kombucha on tap to ongoing learning opportunities, we invest in both the work and the people doing it.

Requirements

5–8+ years of experience in IT support, systems engineering, or similar role
Strong experience across Microsoft environments (Windows Server, Microsoft 365, Azure)
Solid networking knowledge including firewalls, switching, routing, and VPNs
Proven ability to troubleshoot complex, multi-system issues
Ability to take ownership and operate independently without constant direction
Strong communication skills with both technical teams and client stakeholders
High attention to detail and strong documentation habits

Nice To Haves

MSP experience
Experience with Cisco / Meraki networking
Experience with virtualization platforms (VMware, Hyper-V)
Experience with security tools and incident response
Experience with storage and backup systems
Relevant certifications (Microsoft, Cisco, etc.)

Responsibilities

Escalation Owner: Take ownership of complex issues escalated from Tier 2 and drive them through to resolution
Root Cause Problem Solver: Investigate and resolve system-wide issues across servers, networking, cloud, and security
Infrastructure Specialist: Support and improve environments across Microsoft 365, Azure, servers, networking, and security platforms
Technical Leader: Mentor and support Tier 1, 1.5, and 2 team members
Client-Facing Engineer: Communicate clearly with clients, including leadership, on complex issues and solutions
Standards Contributor: Help define and improve technical standards, best practices, and internal processes
Documentation Owner: Create clear, usable documentation for systems and solutions
Project Contributor: Support technical execution of projects and deployments, working alongside project leads when needed
Onsite & Remote Work: Respond to outages, perform onsite work when needed, and support critical environments