Senior IT Engineer (Collaboration Tools)

Headway • New York, NY

69d • $126,650 - $149,000 • Remote

About The Position

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is an essential function at Headway that builds operational efficiency into everything we do, giving our organization the tools needed to achieve our goals of reshaping mental healthcare. In this role, you'll have the unique opportunity to be the builder and driver of our dedicated, in-house IT Engineering efforts. You will execute projects, both technically and organizationally, to tackle challenges as the company continues to rapidly scale.

Requirements

• Have 5+ years experience working in a SaaS-based IT environment
• Possess subject matter expertise in workflows and integrations, leveraging APIs to automate processes and reduce redundancy
• Are skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows
• Value project management, and plan work visibly and methodically
• Are a team player and welcome feedback with a growth mindset
• Stay up-to-date on the latest security and privacy best practices and requirements

Responsibilities

• Oversee and maximize the usage of features by Headway in tools such as Slack and Jira/Atlassian suite.
• Manage application security through routine audits, and enforce best practices for access control.
• Develop and uphold procedures for employee lifecycle management, especially onboarding and off-boarding processes.
• Maintain documentation for all core applications and processes.
• Address and resolve application-related incidents and service requests.
• Work collaboratively with cross-functional teams to develop scalable automations across the company.

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

What This Job Offers

• Industry: Publishing Industries
• Number of Employees: 501-1,000 employees