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This senior-level position is responsible for evaluating, planning, and executing IT-related customer experience programs aimed at enhancing the customer journey, increasing satisfaction, and driving loyalty. The role requires extensive experience managing complex programs focused on customer-facing technologies and initiatives, along with a strong ability to coach and lead teams in Agile and Scrum methodologies to deliver high-quality results that positively impact the customer. This position is ideal for a seasoned IT professional with a proven track record in managing complex customer experience programs to successful outcomes.