Senior IT Business Partner for Patient Engagement
About The Position
About This Role: As a Senior IT Business Partner for Biogen’s patient engagement initiatives, you will play a crucial role supporting digital patient engagement initiatives within the Patient Services IT team. In this position, you will act as a techno-functional bridge between business stakeholders and technical teams, ensuring seamless collaboration and understanding. You bring deep expertise in patient engagement processes and how technology supports the end-to-end patient journey. You will work closely with franchise leadership, Patient Services, Patient Access, and External Growth & Innovation teams to co-develop and execute a comprehensive digital and technology roadmap. This role is pivotal in shaping the future of patient engagement at Biogen, ensuring that innovative solutions are developed and implemented to enhance patient support and care. What You’ll Do: Serve as the patient engagement process expert: Build deep knowledge of how Biogen supports patients today, covering intake, onboarding, case management, adherence, and ongoing support. Understand pain points, data flows, and how end-users (case managers, nurses, patients) interact with technology, including Health Cloud. Bridge business and technical teams: Translate stakeholder needs into detailed technical requirements and relay architectural considerations back to business partners. Ensure that Health Cloud configurations, integrations, and new digital tools align with patient engagement objectives and regulatory requirements. Develop and execute the patient engagement technology roadmap: Co-lead the creation of a multi-year roadmap in partnership with Patient Services, Patient Access, and External Growth & Innovation. Prioritize initiatives such as digital onboarding, self-service portals, AI-enabled support, and personalized engagement journeys. Drive pilot programs: Work with cross-functional teams and technical architects to plan, test, and refine pilot initiatives. Collect feedback from end-users, troubleshoot issues, and evaluate results to inform broader rollouts. Collaborate across functions: Engage stakeholders from the Lupus franchise, Patient Services, Patient Access, and External Growth & Innovation to ensure technology solutions meet business needs. Facilitate workshops, demos, and training sessions to promote adoption and gather requirements. Ensure readiness for launch: Track progress against critical timelines, coordinate integration with other systems (e.g., EMR/EHR, data platforms), and identify risks. Maintain clear communication with the Patient Services IT Director and senior leadership on status, issues, and recommendations. Who You Are: You are a collaborative, detail-oriented professional who thrives at the intersection of business and technology. You are passionate about improving patient experiences and have a strong understanding of how digital tools can support patient services operations. You are comfortable engaging with both technical and non-technical stakeholders and excel at translating complex needs into practical solutions.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field.
- 7+ years of experience in Patient Services IT.
- Demonstrated ability to gather business requirements and manage delivery through cross-functional teams.
- Experience with Salesforce Health Cloud or similar platforms.
- Deep understanding of patient support processes and familiarity with specialty therapies or pharmaceutical patient services.
- Knowledge of data privacy and regulatory requirements (e.g., HIPAA) for patient data.
- Ability to communicate effectively to technical and non-technical stakeholders as well as ability to influence without authority.
Responsibilities
- Serve as the patient engagement process expert: Build deep knowledge of how Biogen supports patients today, covering intake, onboarding, case management, adherence, and ongoing support. Understand pain points, data flows, and how end-users (case managers, nurses, patients) interact with technology, including Health Cloud.
- Bridge business and technical teams: Translate stakeholder needs into detailed technical requirements and relay architectural considerations back to business partners. Ensure that Health Cloud configurations, integrations, and new digital tools align with patient engagement objectives and regulatory requirements.
- Develop and execute the patient engagement technology roadmap: Co-lead the creation of a multi-year roadmap in partnership with Patient Services, Patient Access, and External Growth & Innovation. Prioritize initiatives such as digital onboarding, self-service portals, AI-enabled support, and personalized engagement journeys.
- Drive pilot programs: Work with cross-functional teams and technical architects to plan, test, and refine pilot initiatives. Collect feedback from end-users, troubleshoot issues, and evaluate results to inform broader rollouts.
- Collaborate across functions: Engage stakeholders from the Lupus franchise, Patient Services, Patient Access, and External Growth & Innovation to ensure technology solutions meet business needs. Facilitate workshops, demos, and training sessions to promote adoption and gather requirements.
- Ensure readiness for launch: Track progress against critical timelines, coordinate integration with other systems (e.g., EMR/EHR, data platforms), and identify risks. Maintain clear communication with the Patient Services IT Director and senior leadership on status, issues, and recommendations.
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
