Senior IT Business Consultant

Fiserv

2d•Onsite

About The Position

As a Senior IT Business Consultant, you will translate business needs into technology solutions that improve processes, reduce risk, and support operational performance. You will partner with business stakeholders, product teams, technology teams, and program leaders to define requirements, evaluate impacts, and guide delivery outcomes. Your work helps ensure solutions are aligned to business goals, implemented effectively, and scalable across the organization.

Requirements

5+ years of experience in business analysis, business consulting, information technology consulting, or software implementation for enterprise technology initiatives
5+ years of experience supporting software implementations, client onboarding, or Professional Services engagements in a technology environment
4+ years of experience designing, configuring, or supporting forms, documents, or platform-based workflow assets within enterprise systems
4+ years of experience troubleshooting and supporting Windows workstations and servers in a business or client-facing environment
Experience collaborating directly with clients to gather requirements, resolve issues, and support solution delivery
Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or related field or equivalent combination of education, related experience and/or military experience.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience with DNA and UX platform configuration or administration
Experience in financial services, payments, or banking technology environments
Familiarity with document composition, forms management, or output management tools
Experience supporting implementation timelines, testing, or post-deployment issue resolution

Responsibilities

Design and develop forms and documents for the DNA and UX platform
Configure and archive forms media relevant to the DNA and UX platform
Support new clients through the DNA software implementation process and Professional Services engagement
Troubleshoot and provide technical support for Windows workstations and servers
Work on day-to-day implementation projects and Professional Services engagements
Collaborate directly with clients to ensure requirements are documented, understood, and addressed through delivered solutions
Analyze business processes, systems, and data flows to identify requirements, dependencies, and improvement opportunities for technology initiatives
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.