Senior IT Business Consultant

Genesis Healthcare System

3d•Hybrid

About The Position

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. Position Details: Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 Department: IT Inpatient & Ambulatory Services Additional details for this role: This IT role serves as a primary liaison between customers and internal teams, focused on delivering a responsive, high‑quality customer experience. The position offers a hybrid work environment, including on‑site visits to customer sites, and requires excellent verbal and written communication skills. Epic knowledge as well as experience in outpatient care settings is preferred. Overview of Position: Coordinates the efforts of corporate management in defining organizational goals and develops systems and procedures to achieve these goals. Manages complex IT projects, builds and maintains IT systems, works with customers to identify needs, select and acquire systems and develop plans that will lead to more profitable, effective and efficient operations or systems solutions.

Requirements

Associates degree in computer science, management or an IT-related discipline or equivalent experience required.
Appropriate certifications must be completed and may include Epic or other applications as assigned by manager. Competencies for applications other than Epic must be met/maintained and will be tracked by manager/director.
Four years project management experience in systems analysis, system design and/or computer system project management.
Healthcare application design, build and implementation experience required.
Experience with large enterprise system projects and supporting and maintaining large, complex information system software.
Ability to deal with a number of tasks simultaneously with strong attention to detail.
Excellent decision-making, facilitation, conflict resolution and analytical skills required.
Pro-active problem-solver with excellent listening, verbal and written communication skills.
Possesses a working knowledge of mini-computers, client-server, personal computers and networks.
Possesses strong interpersonal and team leadership abilities.
Capable of working with cross-functional teams to accomplish overall project goals.
Ability to work independently and under pressure in a complex and changing working environment.

Nice To Haves

Epic knowledge as well as experience in outpatient care settings is preferred.

Responsibilities

Oversees the day-to-day activities of team members including prioritization of work, coordination of resources, and meeting plans.
Ensures completion and high quality of deliverables assigned to the team including but not limited to, project plan, design documentation, build audits, testing plans and scripts, training curriculum and activation plans.
Supports the project management office with design documentation, build audits, testing plans and scripts, training curriculum and activation plans.
Ensures deliverables are approved by the appropriate users and are completed in accordance with the plan.
Coordinates quality assurance and reviews final product for identified functionality and completeness.
Manages identified issues by the project team and brings to resolution, escalates non-resolved issues to the Project Manager.
Coordinates team activities with other project teams to integrate work and system design, build, testing, training, and go-live.
Applies application experience and training to team tasks and deliverables.
Reviews regular status reports from team members and consolidates for Project Manager.
Provides application product function, design, and build expertise and experience needed for successful product implementation.
Develops, and maintains documentation and procedures, provide training to other IT staff and user clients as appropriate.
Conducts regular team meetings to discuss team and project related activities, issues, change, communications, and updates.
Supports all project team members with application and information systems knowledge.
Primary resource dedicated to designing, building, testing, and activating the application database.
Develops and maintains models and documentation of business and system requirements and configures system accordingly.
Documents and maintains all required system design and build documents to ensure proper system configuration.
Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.
Works with training team to develop application specific training curriculums and materials.
Provides expertise to the development of activation plans, application activation tasks, and production environment readiness.
Logs, tracks, analyzes and resolves issues such as software code modifications or enhancements and software code implementations.
Coordinates interactions and activities of vendors, both on-site and off-site.
Provides on-call support and troubleshooting via phone, remote dial-in or on-site if necessary.
Remains current on information technology principles, concepts, practices and technologies.
Implements, maintains and follows established security measures and protocols.
Performs the necessary investigation and analysis to determine project feasibility.
Effectively and proactively manages all phases of system selection/implementation by coordinating resources and providing project management for the identification of needs, acquisition or design and implementation of new system solutions.
Gives advice to clients on implications of a requested change and/or an alternative solution that may better address the requirement.
Provides business/technical representation to the enterprise including future directions, how that direction impacts the enterprise, and how current and future systems can be exploited for the benefit of the enterprise.
Utilizes and follows the project management methodologies and protocols established by IT.
Participates with vendors in the assessment of new systems and technologies that meet the requirements of the enterprise.