Senior IT Business Analyst

Manulife • Boston, MA

1d • $113,000 - $163,000 • Hybrid

About The Position

Are you a self-starter who thrives on details and curiosity, passionate about delivering quality systems to support insurance sales? We are seeking a talented and experienced Business Systems Analyst to join our dynamic team. You will work closely with cross-functional teams to deliver transformative and impactful digital solutions. Join the Policy Admin Team supporting the development of life insurance new and enforce products on a vendor platform and all other system connections (such as but not limited to New Business, Compensation, Customer/Broker Servicing portal, Accounting, Valuations, Correspondence, Reports, etc.) to support the sales and post sales insurance policies. This role offers a dynamic opportunity to collaborate with various partners to elicit and understand business needs. The Business Systems Analyst (BSA) will act as a key liaison between business and technology, translating product specifications into actionable technical requirements and ensuring successful delivery of system functionalities and product development. Work location: Toronto - Canada (primary) or Boston - USA Work arrangement: Hybrid - 3 days in Office, 2 days from Home; Remote working option is not available.

Requirements

• 8+ years IT industry experience
• Must have Actuarial or strong Mathematical background
• Minimum 5 + Years of Experience in Insurance or Banking and Financial sectors.
• Must have strong understanding of individual life insurance operations and product development.
• Must have experience in Policy Administration.
• 3–4 years of progressive business analysis experience supporting medium to large-sized projects.
• Agile team experience where responsibilities include the planning and delivery of user stories in an Agile SCRUM environment
• Proficiency in systems design, structured analysis, and testing methodologies.
• High level of discipline knowledge and understanding of life insurance product development.
• Proven ability to lead analysis efforts, mentor junior analysts, and influence cross-functional teams.
• Demonstrated ability to work independently and collaboratively across teams.
• Foundational knowledge of system design and testing processes.
• Strong analytical, planning, and organizational skills to support multiple initiatives.
• Effective communication and stakeholder engagement across cross-functional and geographically dispersed teams.
• Demonstrable ability to work independently, as well as in a team environment with geographically dispersed Business partners and peers.
• Skilled in Microsoft Office tools (Word, Excel), JIRA.
• Proven ability to leverage emerging market trends including adoption of tools and best practices using Generative AI to transform Business analysis and product delivery.
• Ability to manage competing priorities and adapt to a fast-paced environment.
• Awareness of organizational dynamics and informal structures.

Nice To Haves

• Bachelor’s degree in a related field is highly preferred

Responsibilities

• Collaborate with Product Owners, Engineers, Quality Engineers, Business partners, and Scrum teams to define Epics, Features, and detailed User Stories.
• Translate life insurance product specifications into technical requirements and system designs.
• Collaborate to help develop and execute test strategies, plans, and acceptance criteria for product implementations and system enhancements.
• Understand testing requirements and build and support test planning and execution to validate that system solutions meet the business requirements.
• Perform analysis of complex system calculations including actuarial rate models, identify root cause of problems, and contribute to development of technical solutions.
• Partner with internal teams and external vendors to ensure alignment with business needs and IT standards.
• Support system, regression, and user acceptance testing activities.
• Enhance workflows and processes in alignment with business and technical strategy.
• Monitor industry trends and contribute to communities of practice.
• Manage multiple initiatives concurrently and navigate ambiguity with a customer-centric mindset.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior