Senior IT Business Analyst - Services (Remote Opportunity - Southeast)

AFL Telecommunications • SC

116d

About The Position

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 9,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. We are seeking a Senior IT Business Analyst at our corporate office in Duncan, SC. The candidate for this remote position needs the ability to frequently conduct in person business process reviews with our business stakeholders at our global headquarters in Duncan, SC. This position is reporting directly to the Application Manager – Great Plains & Services. This position will primarily support our Services businesses in North America.

Requirements

• Bachelor’s degree from an accredited college or university.
• 10+ years’ experience as business process analyst.
• 10+ years working in information technology and software application selection and implementation.
• 5 years of planning skills that include project coordination and management, planning and scheduling, time management and the ability to handle multiple deadlines.

Nice To Haves

• Application / Service Business experience.
• Great Plains ERP / Business Central / D365 experience.
• Time Entry / Time management application experience.
• Job costing / Job management experience.
• Field Service Experience.
• Web-based Application Development experience.
• Lean / Six Sigma Certification(s) is a plus.
• Agile / Scrum experience.
• Functional knowledge or experience working in an Agile Project Management environment is a plus.
• Scrum Master certification is a plus.

Responsibilities

• Facilitating discovery sessions with stakeholders from all levels of the organization.
• Understanding, evaluating, analyzing, and documenting business processes using Visio and lean principles.
• Assessing complex business processes and breaking them down into subprocesses or segments.
• Using knowledge of best practices to drive change in the organization through business process re-design.
• Documenting software application requirements using a standard requirements format with associated user stories and acceptance criteria.
• Owning the execution of software application implementations.
• Researching possible applications leveraging Magic Quadrant reports and other published vendor lists.
• Creating Request for proposal documents to support vendor selection.
• Establishing relationships with identified software application vendors.
• Scheduling and executing meetings with software application vendors to support the vendor selection process.
• Creating project plans, assigning tasks, and performing project oversight.
• Communicating project status and key milestones to identified stakeholders.
• Developing, documenting, and executing test plans to assess the integrity and accuracy of business processes.
• Documenting any recurring issues and proposing solutions to resolve them.
• Developing and maintaining business process documentation in flowchart and narrative form.
• Helping to establish team priorities based on business priority, financial impact, and operational impact to the business.
• Adhering to and promoting the environmental, health & safety policies of AFL.

Benefits

• Flexible time off policy.
• 401K Company match (up to 4% - dollar for dollar).
• Professional development, training, and tuition reimbursement programs.
• Excellent medical, dental, vision, and life insurance policy options.
• Opportunities for career advancement with an industry leading company!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree