Senior IT Associate

Glenmark Pharmaceuticals Inc.-posted about 2 months ago

Full-time • Mid Level

Onsite • Monroe, NC

5,001-10,000 employees

Chemical Manufacturing

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Glenmark is actively seeking an Information Technology Senior Associate to join the Monroe, NC facility. As the IT Senior Associate responsible for Providing information about performance monitoring and MIS reports monthly Handling User Access\Authorization management and Execution of backupestoration for, Empower, Track and Trace and Quality control standalone instrument. Co-ordination with respective stakeholders, your essential job responsibilities will include but will not be limited to the following:

Act as the primary point of contact between business and helpdesk team to provide on time support within set SLA
Monitor security compliance in accordance with Glenmark standards, policies and procedures
Generates and publish weekly /monthly reports to the IT management along with the MIS.
Preparing, monitoring and adherence of SOPs on regular basis.
Imparting Training to new joiners.
Creating regular awareness of IT infrastructure to subordinates.
Coordinate, communicate and escalate, if issues from corporate team for corporate systems
Support for the Track and Trace system implementation and maintenance at Plan
SLA/Process adherence
IT Infrastructure Management, Server/Network Management and support, Validation/Qualification of Equipment's (CSV)
Install Infrastructure at Monroe plant, whenever required
Carry out business continuity (BC) and IT continuity in adverse conditions
Act as single point of contact between Quality dept.
To support and monitor the shop floor LAN, WAN connectivity.
To assist in Qualifications / Validation of quality / manufacturing equipment with respect to IT requirements
Responsible for Administrator related activities for Non-Networked and Empower software of Quality Control department e.g. user creation, user deactivation, user type modification, Backup & restore
Support for IT implementation of rollback plan and Corrective / Preventive Action (CAPA) / Incident / Deviation / change Control whenever required.
Coordinating with Machine OEM, Printer Vendors, Network, Desktop, Servers solution Providers.
Update IT system Architecture for Monroe on regular interval
Update Rack with server/Infrastructure details at Monroe server room
User Access\Authorization management for Waters Empower and standalone Instruments of Quality control dept.
Execution of backup and restoration and document same.
Monitor alerts and take corrective and preventive action at server room.
Contribute and adhere to documentation required as per regulatory compliances
To resolve the software and hardware related issues within time.
Submit monthly reports for IT department.
Raise QMS notifications and provide IT comments, wherever required on MC/TW
Maintain IT assets inventory and daily/monthly basis
Manage end points issues faced by users on daily basis
Monitor policies and deploy patches ( if required) as per Corporate guidelines including SCCM and Security policies

Four (4) year degree in Computer Science related field
Minimum of three (3) years experience in managing server infrastructures and data-center operations
Servers: Windows servers
System and network configuration / Systems Installation, Upgrading
LAN/WAN networking
SAN and database administration
IT helpdesk operations /Technical Support
Management and support, Validation/Qualification of Equipment's (CSV)
Ability to manage complex projects is required Ability to manage a small data center Communication skill,
Adhere to project timelines & Complete in time

Related Certifications would be an advantage
Management & support on Quality control labs will be added advantage

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