Senior Investor Onboarding and Support Associate

Masterworks•New York, NY

3d•$75,000 - $90,000•Onsite

About The Position

Masterworks is the leading platform for investing in SEC-qualified shares of blue-chip artwork by names like Banksy, Basquiat, and Picasso. In just a few years, we’ve built a portfolio of over $1 billion in world-class art and opened access to the $1.7 trillion art market for more than 900,000 investors. We’ve been featured in The New York Times, CNBC, The Wall Street Journal, and Financial Times, and were recognized as one of LinkedIn’s Top 50 Startups in the U.S. Following our $110M Series A, Masterworks achieved unicorn status — and we’re just getting started. Our 80+ employees work together in our Financial District headquarters, where collaboration, learning, and innovation happen every day. Why Join Masterworks You’re excited by the intersection of finance, technology, and art. You want to help democratize access to alternative investments. You thrive in a fast-paced, collaborative startup environment. You value doing meaningful work that directly impacts investors and company growth. If that sounds like you, we’d love to meet you. The Role As Senior Investor Onboarding and Support Associate, you’ll be the first point of contact for investors, and a point person for the onboarding process, ensuring compliance, and setting the tone for an exceptional client experience. You’ll also play a key role in supporting VIP investor success post-sale, building relationships that foster confidence and long-term engagement.

Requirements

3–5+ years of experience in client service, onboarding, operations, or investor support (financial services preferred).
Strong verbal and written communication skills — you make complex ideas simple and human.
Customer-first mindset with a passion for delivering white-glove service.
Bias to action, sound judgment, and ability to navigate ambiguity.
Collaborative and team-oriented approach.
High proficiency with CRM systems (HubSpot experience a plus).
Interest in art, finance, or alternative investments.

Nice To Haves

Familiarity with regulated environments or investor accreditation (a plus).

Responsibilities

Welcome new investors to the platform and guide them through account setup, KYC verification, and documentation.
Coordinate across internal teams (Compliance, Advisory, Product, Finance) to ensure every account is activated smoothly and efficiently.
Maintain a deep understanding of our product and investment process to confidently address investor questions.
Build trusted relationships with VIP investors, proactively addressing questions and ensuring they feel supported beyond onboarding.
Act as the voice of the investor within Masterworks, surfacing insights and feedback that help improve the client experience.
Manage communications through CRM and ticketing systems, maintaining professionalism and attention to detail across all interactions.