Senior Investment Operations Analyst, Customer Support

Ridgeline • Reno, NV

64d • $115,000 - $137,500

About The Position

As a Senior Investment Operations Analyst, you’ll play a key role in supporting Ridgeline customers by managing critical investment operations functions such as reconciliation, performance reporting, trade capture, and more. You’ll be the go-to expert ensuring that customer operations are accurate, timely, and scalable. This role also helps bridge customer experience and product evolution by identifying process improvements and automation opportunities. You’ll work with cutting-edge technology, including AI tools such as ChatGPT, to deliver efficient, forward-thinking solutions and insights that shape the future of investment operations.

Requirements

• Bachelor’s degree in Finance, Economics, Accounting, or a related field.
• 3–5 years of experience in investment operations or a related middle/back-office function.
• Familiarity with portfolio accounting, reconciliation, performance reporting, and trade lifecycle management.
• Strong attention to detail with a commitment to accuracy and timeliness.
• Analytical and problem-solving skills, with the ability to resolve breaks and exceptions independently.
• Excellent written and verbal communication skills for working with customers and internal teams.
• Proficiency with Google Apps or MS Office, especially spreadsheets.
• Curiosity about new technologies, including AI-driven tools, and willingness to learn.
• Flexibility to support early-morning start times (as early as 3:00am PST) when required by customer operations.

Nice To Haves

• Experience with enterprise SaaS or fintech platforms.
• Familiarity with tools such as Slack, JIRA, Confluence, or Kantata.
• Exposure to APIs, AWS, or other cloud-based architectures.
• CFA or CPA designation (or progress towards one).

Responsibilities

• Set up new accounts, process updates and terminations, and maintain portfolio group structures as directed by customers.
• Record financial transactions on a trade-date basis, process income and expense accruals, and support period-end close activities.
• Ensure accurate posting, support post-trade workflows (matching, confirmations, allocations), and meet T+1 settlement requirements.
• Process mandatory corporate actions and reconcile all activity through standard controls.
• Apply daily pricing, FX rates, and security master data from third-party vendors, resolving exceptions and ensuring compliance with customer policies.
• Perform daily reconciliations of positions, transactions, cash, and tax lots between Ridgeline and custodians/prime brokers; research and resolve breaks with clear documentation.
• Support daily and monthly performance reporting, ensuring calculations align with GIPS standards and addressing customer inquiries on returns and composites.
• Deliver exception reports, investigate and resolve inquiries, and surface operational insights that help improve both customer outcomes and Ridgeline’s platform.
• Identify opportunities to streamline processes through AI/ML and automation, working with the broader team to design smarter workflows that scale with customer needs.

Benefits

• Unlimited vacation
• Educational and wellness reimbursements
• $0 cost employee insurance plans
• Participation in Company Stock Plan subject to the applicable Stock Option Agreement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees