Senior Integration Specialist

Avenue5 Residential•Phoenix, AZ

About The Position

Summary of Responsibilities: The senior integration specialist is responsible for operational stabilization and sustained adoption following property integrations. This role works directly with assigned properties to complete outstanding integration and onboarding activities and ensures daily operations align with Avenue5 standards and client expectations. Primary Responsibilities and Objectives: · Serve as the primary point of contact during assigned integration and stabilization periods, supporting property teams and leadership · Drive completion of integration, onboarding, and operational tasks to ensure timely and sustainable stabilization · Partner with operations and portfolio services leaders to support client expectations, property management agreements, and Avenue5 standards · Identify operational gaps, risks, or compliance concerns and escalate as needed · Provide hands-on support for day-to-day property operations, including leasing, collections, marketing, reporting, and basic system and financial processes · Support due diligence inspections, integrations, and non-integrating property assignments as needed · Facilitate property technology setup and system stabilization, including computers, email, phone/voicemail, and property platforms · Provide onboarding, training, coaching, and performance support for new or transitioning associates · Introduce Avenue5 policies, procedures, culture, and systems to new properties and associates · Communicate clearly and professionally with property teams, operations leadership, and clients · Prepare concise documentation and reporting on completed tasks, outstanding items, and operational risks · Perform other duties as assigned Education and Experience · High school diploma required. Bachelor’s degree preferred. · Four or more years of property management experience required · Three or more years of direct experience as an assistant property manager, property manager, or district/regional manager · CAM certification preferred · Prior experience with Yardi Voyager, RentCafé, RealPage, OneSite, or equivalent property management systems preferred · Prior experience with Salesforce preferred · Thorough understanding of local, state, and federal Fair Housing laws Skills and Requirements: · Maintain a consistently professional demeanor and appearance · Ability to work independently with minimal supervision and prioritize effectively in a fast-paced, high-urgency environment · Exercise sound judgment, make timely decisions, and adapt to ambiguity and evolving property needs · Strong interpersonal, written, and verbal communication skills with the ability to engage effectively with residents, clients, and all levels of leadership · Proven organizational, time management, and problem-solving skills · Demonstrated ability to coach, mentor, and support associates with varying levels of experience · Ability to manage stress and professionally de-escalate challenging situations · Sensitivity to confidential information and adherence to company policies and safety requirements · Intermediate proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel · Ability to read, write, and communicate effectively in English · Valid driver’s license, clean driving record, and current auto insurance required · Ability to successfully complete and pass the Avenue5 Fair Housing, Preventing Discrimination and Harassment training, and other courses if assigned Scheduling: · Travel-based position with variable schedules, including evenings, weekends, and holidays as needed · Extensive travel required (75% to 90%), including overnight and extended stays · On-call support may be required during staffing and operational gaps Environment: · Exposure to an environment typically found in an office building · Frequent exposure to airports, airplanes, rental cars, hotels, etc. Physical Requirements: Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to: · Ability to lift, push, and pull up to 25 pounds · Must be able to observe and detect signs of emergency through visual and/or auditory cues · Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time · Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly · Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound · Visual requirements, including color, depth perception, and field vision · Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct · Ability to tolerate stressful situations · Ability to work under minimal to moderate supervision This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change. Diversity: Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Requirements

High school diploma required. Bachelor’s degree preferred.
Four or more years of property management experience required
Three or more years of direct experience as an assistant property manager, property manager, or district/regional manager
Thorough understanding of local, state, and federal Fair Housing laws
Maintain a consistently professional demeanor and appearance
Ability to work independently with minimal supervision and prioritize effectively in a fast-paced, high-urgency environment
Exercise sound judgment, make timely decisions, and adapt to ambiguity and evolving property needs
Strong interpersonal, written, and verbal communication skills with the ability to engage effectively with residents, clients, and all levels of leadership
Proven organizational, time management, and problem-solving skills
Demonstrated ability to coach, mentor, and support associates with varying levels of experience
Ability to manage stress and professionally de-escalate challenging situations
Sensitivity to confidential information and adherence to company policies and safety requirements
Intermediate proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Ability to read, write, and communicate effectively in English
Valid driver’s license, clean driving record, and current auto insurance required
Ability to successfully complete and pass the Avenue5 Fair Housing, Preventing Discrimination and Harassment training, and other courses if assigned
Travel-based position with variable schedules, including evenings, weekends, and holidays as needed
Extensive travel required (75% to 90%), including overnight and extended stays
On-call support may be required during staffing and operational gaps
Exposure to an environment typically found in an office building
Frequent exposure to airports, airplanes, rental cars, hotels, etc.
Ability to lift, push, and pull up to 25 pounds
Must be able to observe and detect signs of emergency through visual and/or auditory cues
Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time
Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
Visual requirements, including color, depth perception, and field vision
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations
Ability to work under minimal to moderate supervision

Nice To Haves

CAM certification preferred
Prior experience with Yardi Voyager, RentCafé, RealPage, OneSite, or equivalent property management systems preferred
Prior experience with Salesforce preferred

Responsibilities

Serve as the primary point of contact during assigned integration and stabilization periods, supporting property teams and leadership
Drive completion of integration, onboarding, and operational tasks to ensure timely and sustainable stabilization
Partner with operations and portfolio services leaders to support client expectations, property management agreements, and Avenue5 standards
Identify operational gaps, risks, or compliance concerns and escalate as needed
Provide hands-on support for day-to-day property operations, including leasing, collections, marketing, reporting, and basic system and financial processes
Support due diligence inspections, integrations, and non-integrating property assignments as needed
Facilitate property technology setup and system stabilization, including computers, email, phone/voicemail, and property platforms
Provide onboarding, training, coaching, and performance support for new or transitioning associates
Introduce Avenue5 policies, procedures, culture, and systems to new properties and associates
Communicate clearly and professionally with property teams, operations leadership, and clients
Prepare concise documentation and reporting on completed tasks, outstanding items, and operational risks
Perform other duties as assigned