Senior Integration Analyst (Student ID Systems) - ID Systems

Texas Woman’s University•Denton, TX

10h

About The Position

The Senior Integration Analyst (Student ID Systems) is the primary architect of the University’s physical identity and access management systems. The role is responsible for the technical, operational, and security facets of the campus ID program, focusing exclusively on the lifecycle of the identity and its corresponding physical access privileges. This role bridges the gap between the digital identity (SIS/Active Directory) and the physical environment (locks, readers, and controllers). This role integrates complex software platforms (CBORD) with campus-wide hardware to facilitate secure building access. Serving as a mission-critical resource, the position leads high-level collaborations with IT, Police, and Facilities to align ID Services with institutional safety standards. Key duties include managing the ID program’s technical roadmap, overseeing departmental budgets, and directing personnel training to ensure a seamless, secure experience for the university community.

Requirements

Bachelor's degree required in Computer Science, Information Technology, Business Information Systems, or a related field. Technology and network systems certifications are preferred. Additional job-related experience/and/or education may substitute for the required education on a year-for-year basis.
Five years job related work in computing and/or communications, education environment highly preferred.
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
Knowledge of electronic access control system capabilities, operations, programming, and troubleshooting, including related networks and supporting software.
Knowledge of Windows and Apple devices, Active Directory, Microsoft SCCM, JAMF, computer imaging, encryption, and mobile device management (MDM) systems.
Knowledge of electrified door hardware.
Knowledge of relational databases and database architectures (relational, hierarchical, and object-oriented).
Knowledge of SQL reporting and database concepts, including tables, fields, records, data types, and connection strings.
Knowledge of operating systems and general systems architecture.
Knowledge of quality assurance concepts and procedures.
Knowledge of cost estimation, financial analysis, and risk analysis methods.
Knowledge of basic programming principles.
Knowledge of requirements gathering, prototyping procedures, and documentation practices.
Knowledge of software development and configuration management tools, including CASE tools, IDEs, compilers, interpreters, debuggers, profilers, and code libraries (including third-party libraries).
Knowledge of project management concepts.
Skill in coordinating and managing multiple projects with competing priorities and deadlines.
Skill in analyzing, troubleshooting, and tracking complex electronic access systems.
Skill in interviewing end users to assess system functionality, usability, and issues.
Skill in creating clear documentation, forms, and reports.
Skill in providing excellent customer service.
Skill in conflict resolution.
Skill in leadership, mentoring, and managing without formal authority.
Skill in preparing and administering performance reviews.
Ability to exercise independent judgment based on an understanding of organizational policies and operational objectives.
Ability to establish and maintain effective working relationships with students, faculty, staff, and the public.
Ability to build, coach, develop, and manage a cohesive team.
Ability to communicate clearly and effectively by phone, in person, and in writing.
Ability to represent the department and University in a professional, courteous manner.
Ability to effectively use personal computers, office equipment, and institutional software and email systems.

Nice To Haves

Experience with CBORD software, Mercury products, HID hardware is preferred.

Responsibilities

Monitor and maintain system integrations between the University’s Ellucian Colleague, Oracle Cloud Human Resources, and the ID/entry access system to ensure appropriate access for enrolled students, faculty, and staff across Denton, Dallas, and Houston.
Administer and sustain the campus ID access platform (software and hardware) to ensure 24/7 high availability of the identity and entry access network, including coordinating vendor/partner support as needed.
Design and execute complex ad hoc reporting and audits using SQL Developer, Toad, Oracle Cloud, and MS Access to evaluate system activity, validate data integrity, and track identity lifecycle events.
Troubleshoot and resolve complex device and system issues across the campus ID/access network (e.g., readers, panels, controllers), minimizing disruptions and ensuring timely restoration of service.
Oversee installation and deployment of electronic access control systems, including automatic door open/close assemblies, intelligent control panels, circuit boards, and card access systems, ensuring compliance with technical and operational standards.
Partner with space owners and stakeholders to engineer access plans, including building/door permissions, schedules, and “University Closing” logic to support campus security for special events and university closings.
Manage the ID Services ticketing intake and prioritization for building schedule changes, access modifications, and technical issues, ensuring service levels and security needs are met.
Develop and maintain audit routines and controls to ensure identity and access management (IAM) functions comply with internal policies and external security requirements.
Serve as the primary subject matter expert (SME) for campus ID program policies and IAM tools; design and deliver training and guidance to university personnel and partners to ensure consistent, secure operations.
Provide technical leadership and recommendations by evaluating current technologies, researching alternatives, and advising management on solutions to reduce costs and streamline operations.
Collaborate with Facilities Management and project teams to ensure new construction and capital projects meet ID/access system requirements; review and contribute to project requirements, operating instructions, and instructional resources to ensure procedural continuity.
Supervise and lead assigned staff, including an integration analyst and student technical assistants; assign work, provide coaching, and ensure quality outcomes.
Manage multiple concurrent projects and deliver results within established timelines and deadlines.
Maintain, image, repair, and replace departmental computer workstations across campus locations.
Occasional travel to the Dallas and Houston campuses.
May be required to work nights, weekends, and occasional holidays.
Performs other duties as requested.