Senior Insuring Specialist

Zillow

18h • Remote

About The Position

As a Senior Insuring Specialist at Zillow Home Loans, you will serve as a subject matter expert and key resource within the post-closing team. In this fully remote role, you will oversee complex insuring processes for FHA, VA, USDA, and conventional mortgage loans, ensuring compliance with investor, agency, and regulatory requirements. You will lead process improvement initiatives, provide advanced support and guidance to team members, and act as a primary liaison for escalated issues with internal and external partners. Your expertise will help drive operational excellence, risk mitigation, and continuous improvement across the insuring function.

Requirements

• 4+ years of experience in mortgage post-closing, insuring, or a related field, with demonstrated expertise in FHA, VA, USDA, and conventional loan products and insuring requirements.
• Advanced knowledge of loan origination systems (preferably Encompass), document management platforms, and insuring portals (FHA Connection, VA WebLGY, private mortgage insurance).
• Proven ability to interpret and apply complex regulatory, agency, and investor guidelines.
• Experience leading process improvement initiatives and training or mentoring team members.
• Exceptional attention to detail, organizational, and analytical skills, with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills, including the ability to present information to leadership and cross-functional teams.
• Ability to work independently, exercise sound judgment, and drive results in a fast-paced environment.
• Experience producing and analyzing operational reports.
• Effective problem-solving skills and a commitment to delivering high-quality work.
• Proficiency in Microsoft Office suite.

Responsibilities

• Oversee and execute the end-to-end insuring process for FHA, VA, USDA, and conventional loans, ensuring all requirements are met for timely and accurate insurance issuance.
• Serve as the primary escalation point for complex insuring scenarios, discrepancies, and exceptions, collaborating with underwriters, closers, post-closing teams, and external partners to resolve issues.
• Lead process improvement projects to enhance efficiency, accuracy, and compliance within the insuring function; develop and implement updated procedures and best practices.
• Provide advanced training, mentorship, and guidance to team members, supporting their development and ensuring consistent application of insuring standards.
• Monitor regulatory and investor guideline changes, assess operational impacts, and update team processes and documentation accordingly.
• Analyze insuring metrics and trends, prepare reports for management, and recommend solutions to mitigate risk and improve performance.
• Represent the insuring function in cross-functional meetings, audits, and quality control reviews; provide subject matter expertise and detailed documentation as needed.
• Maintain strong relationships with MI companies, HUD, VA, and other business partners to facilitate issue resolution and process enhancements.
• Take on additional responsibilities, special projects, or leadership assignments as directed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees