About the position
In this role you will consult on the analysis, design, and development of training solutions that will address the needs of the Audible Customer Care function. You will design highly effective training experiences and performance support with measurable outcomes.
Responsibilities
- Perform varied analyses to determine performance gaps and job tasks that require instructional intervention
- Brainstorm with subject matter experts, program managers, and functional leaders to determine training requirements and align on expected post-training outcomes
- Work independently or with peers to design and develop end-to-end training or performance support solutions across multiple platforms
- Utilize innovative instructional design methods to create effective and engaging learning experiences
- Review training outlines and drafts with key stakeholders and determine how best to implement feedback
- Meticulously evaluate post-training outcomes process which includes analyzing performance dashboards, partnering with our Quality Management and Operations teams
- Foster strong relationships with functional leaders at Audible, within the Amazon network, and off-shore partners
- Optimize workflows and learning experiences using AI
